Relationship Manager, Cross Border

Cross River•Fort Lee, NJ

2d•Hybrid

About The Position

The Relationship Manager, Cross Border serves as the primary point of contact for Cross River’s Fintech Banking Enterprise clients across multiple product verticals. The role owns client retention and growth KPIs, identifies growth and cross-selling opportunities, and works with business-line general managers and sales teams to support client health and expand product use. It also involves developing senior-level client relationships, reviewing client performance and data, assessing risk and regulatory considerations, advocating for clients internally, coordinating contract renewals and amendments, monitoring AML/BSA compliance, and conducting periodic client visits and strategic planning.

Requirements

At least 6 years of experience managing high-profile relationships in commerce, payments, fintech, and/or banking.
Deep experience or exposure to the payments landscape, including leading global players, emerging trends, and regulatory nuance.
Broad understanding of fintech and how Cross River can use best-in-class solutions to grow its financial solutions offering.
Prior Cross Border and Payments experience, with familiarity with Fintech/Embedded Finance flow of funds.
Knowledge of BIN Sponsorship and Banking as a Service programs.
Agility and adaptability in a rapidly growing, constantly changing environment.
Demonstrated ability to achieve high-performance goals and meet deadlines in a fast-paced environment with minimal supervision.
Experience working with cross-functional teams.
Ability to multitask effectively.
Resourcefulness and excellent communication skills.
Learner’s mindset and ability to pick up new information quickly.
Genuine excitement for solving clients’ problems.
Willingness to travel.

Responsibilities

Serve as the primary designated point of contact for Fintech Banking Enterprise clients across multiple product verticals and coordinate customer needs.
Own client retention and growth KPIs by identifying organic and inorganic growth patterns and leading cross-sell activities.
Work with business-line general managers and sales teams to cross-sell products, share client intelligence, and understand partner health.
Stay informed about clients’ business models, strategies, and market performance to identify upsell and cross-sell opportunities.
Develop and nurture relationships with clients at multiple levels, including senior management.
Conduct weekly or monthly reviews and quarterly business reviews with clients.
Interpret market, competitive, proprietary, and client-supplied data to support data-driven decisions and assess client status.
Assess risk profiles and apply an understanding of regulations when making decisions.
Advocate for clients within the firm and liaise with departments to resolve issues, implement changes, and integrate technology.
Work with legal counsel on renewal contracts and amendments to existing contracts.
Review client accounts to ensure AML/BSA regulations are being observed.
Review and drive progress on outstanding issues and opportunities.
Make periodic client visits to deepen relationships and engage in strategic planning.