Cross-Border Account Coordinator

eShipping, LLC•Parkville, MO

17h•Onsite

About The Position

The Cross-Border Account Coordinator for Mexico freight operations coordinates and optimizes freight shipments between the United States and Mexico. The role delivers customer service, builds relationships with carriers, and supports compliant, efficient shipment movement. Work includes shipment bookings, carrier coordination and rate negotiation, export and cross-border documentation, communication with customers and logistics partners, invoicing, and administrative tasks. The coordinator also monitors performance, contributes to process and strategy improvements, and provides leadership with insights on market trends, customer needs, and operational challenges. The position requires a high school diploma or equivalent. Industry experience is preferred but not necessary, and English-Spanish bilingual ability is preferred but not required. The employee works in a central, climate-controlled office with minimal noise. The work is generally sedentary, involving extended stationary periods, computer and office-equipment use, occasional movement around the office, and some repetitive hand, arm, and wrist motions.

Requirements

High school diploma or equivalent.
Excellent customer service, time management, and prioritization skills.
Excellent oral and written communication skills, in person and by phone.
Ability to work independently while appropriately collaborating with leadership.
Ability to interact effectively with other employees.
Ability to understand, interpret, and explain complex and abstract solutions issues and respond appropriately.
Ability to exercise sound independent judgment and make responsible decisions and recommendations.
Strong follow-through and attention to detail.
Ability to use computer programs, including Word, Excel, and an agency management system.

Nice To Haves

Industry experience; not required.
English-Spanish bilingual ability; not required.

Responsibilities

Coordinate truck shipment bookings to and from Mexico.
Arrange pickups and deliveries with authorized carriers and agents.
Negotiate and secure rates and capacity with LTL and truckload carriers.
Generate spot quotes in the operating system according to recommended guidelines.
Prepare and file export clearance (EEI) documentation for U.S. shipments to Mexico as required.
Prepare, handle, and process cross-border documentation, including bills of lading, commercial invoices, packing lists, certificates of origin, Carta Porte, DODA, and Complemento Carta Porte.
Liaise with customs brokers and agents to support smooth shipment flow.
Communicate with customs customers, carriers, Mexican vendors, brokers, and team members.
Maintain compliance with applicable government regulations, customer requirements, and internal policies.
Generate and issue accurate, timely customer invoices.
Perform other administrative duties as assigned.
Maintain knowledge of applicable cross-border LTL and truckload import and U.S. export laws and regulations.
Monitor shipment performance metrics, identify trends, and implement process improvements to improve efficiency and reduce costs.
Participate in cross-functional initiatives to optimize the company's cross-border logistics strategy.
Provide leadership with insights and feedback on market trends, customer needs, and operational challenges.