Chief of Staff, Product & Cross-Border Operations

nitra•New York, NY

1d•$188,000 - $207,000•Hybrid

About The Position

Nitra is hiring a Chief of Staff to support product and cross-border operations across U.S.-based leadership and Taiwan-based engineering, product, and operations teams. The role coordinates strategic and business operations initiatives, supports leadership in executing priorities, and turns high-level strategy into clear plans, timelines, and accountable ownership. The position also supports recruiting, stakeholder coordination, public relations and investor-related work, and internal communications. The Chief of Staff develops and maintains onboarding, enablement, training, and communication materials for employees across functions and regions; facilitates knowledge transfer and process alignment; drives execution of projects spanning multiple teams; and analyzes business performance, KPIs, and operational data to inform leadership decisions. International travel, including periodic trips to Taiwan, is required as needed. The role allows up to 15% domestic and up to 15% international travel, approximately one to two trips per quarter. Nitra operates a hybrid work policy, with employees working in the office four days per week and from home on Wednesdays. The full-time position offers a base salary of $188,000–$207,000, plus bonus, equity, and benefits. Nitra describes its culture as fast-paced and high-accountability, with an emphasis on ownership, excellence, intellectual rigor, trust, and respect.

Requirements

Master’s degree or foreign equivalent in Technology, Business Administration, or a related field.
Three years of experience in operations, sales strategy, product, or cross-border operations.
Experience working in early-stage startups and cross-border environments.
Experience leading end-to-end execution of complex, cross-functional initiatives and translating business requirements into structured workflows or product-related outputs.
Experience with fintech, healthcare, software, or technology-driven business models.
Experience coordinating cross-functional initiatives involving recruiting, communications, stakeholder engagement, and organizational operations.
Experience with employer branding initiatives.
Experience with Google Analytics, Meta Business Suite, and Adobe Creative Suite.
Availability for up to 15% domestic travel and up to 15% international travel, approximately one to two times per quarter.

Responsibilities

Coordinate cross-functional business operations and strategic initiatives across U.S.-based leadership and Taiwan-based engineering, product, and operations teams.
Support cross-functional initiatives involving business operations, recruiting, stakeholder coordination, public relations and investor-related work, and internal communications.
Develop, organize, and maintain onboarding, enablement, training, and communication materials for employees across functions and regions.
Support recruiting and hiring efforts.
Facilitate knowledge transfer, process alignment, and execution.
Assist leadership with executing strategic priorities.
Translate high-level strategy into clear plans, timelines, and accountable owners.
Drive execution of critical projects spanning multiple teams and functions.
Analyze business performance, KPIs, and operational data to support leadership decision-making.
Travel domestically and internationally, including periodically to Taiwan, as needed for recruiting, stakeholder coordination, team-related work, public relations-related activities, and business operations.