Critical Environments Operator IV

CyrusOne•Chandler, AZ

10d

About The Position

Under the direction of the Sr. Facility Manager, the Critical Environments Operator IV works as part of an Operations & Maintenance organization providing a variety of services in a 24/7/365 environment. The role supports the reliable operation of critical loads and may provide operational support for building systems at other assigned facilities. The position performs maintenance and operations duties personally and as a team member in a Data Center Operations & Maintenance environment. The operator carries out assigned Data Center and other facility Operations & Maintenance work; follows building operations rules; uses and teaches others to use the CMMS to track work, labor, preventive maintenance, and reactive work; and follows applicable site operating and maintenance procedures. The role also provides client-requested “Smart Hands and Feet” support, including Level 1 Windows server response, customer installations, cabling and circuit work, and related supply support. The position coordinates with contractors and vendors, responds to building system alarms, and prioritizes preserving the critical load, minimizing equipment or system damage, and supporting root cause analysis. It may perform operational modifications such as critical switching and lockout/tagout, and prepare safe work areas for subcontractors. The operator is expected to maintain high workmanship standards, comply with company, government, client, Corporation, and EHS requirements, and remain available for emergency corrective maintenance and action activities, including extended onsite hours when needed.

Requirements

Demonstrated desire to provide the highest levels of customer service.
Cheerful and enthusiastic attitude.
Strong verbal and written communication skills.
Good problem-solving and decision-making skills.
Strong PC skills, including word processing and spreadsheets; emphasis on Microsoft Word and Excel.
Ability to learn quickly and independently develop new product skills.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Knowledge of reflectance, length, and decibel loss within test equipment.
Journeyman-level skills in electrical, mechanical, and HVAC/R disciplines, acquired through an associate’s degree, an electrical or HVAC/R training program, or technical facility maintenance work supporting data center operations.
7 to 10 years working in Tier 2, Tier 3, or Tier 4 data centers, or experience in operations and maintenance and/or building engineering roles.
Knowledge of network copper and fiber termination methods.
Familiarity with work order control procedures and computerized maintenance management systems.
Experience with subcontractor and vendor contract management.
Experience managing key performance indicators provided by an Assistant or Chief Engineer.
Experience with capacity planning and reporting.
Ability to use hand tools and test equipment, knowledge of maintenance shop practices, and journeyman-level experience with electrical and mechanical equipment and systems.
Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphic user interfaces, and understand operations well enough to stabilize systems while specialized OEM technicians are called to the site.
Willingness to adjust hours as required by the business, including being onsite for extended hours during emergencies such as a hurricane.

Nice To Haves

Knowledge of Visio.
Knowledge of AutoCAD.
Knowledge of the ITIL framework and service level standards.

Responsibilities

Complete assigned Operations & Maintenance tasks for the Data Center and any assigned non-Data Center spaces.
Understand and follow the Owner’s building operations rules for buildings under the operator’s care.
Use and teach others to use the CMMS to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets.
Use applicable SOPs, MOPs, EOPs, and MMRs for site operations and maintenance.
Provide “Smart Hands and Feet” support for client requests.
Provide Level 1 response for managed and non-managed Windows servers, including initial troubleshooting, rebooting, hardware swaps, and setting up new customers.
Install customer orders, including cabinet or cage setup, office setup, cross-connects, and cable tests.
Assist with supply management for enclosures, cage materials, tools, fasteners, and fiber and copper cabling.
Troubleshoot critical cabling infrastructure using test equipment and certify circuits end to end.
Build circuits in an online database network management tool, perform circuit audits, and assist with special projects.
Coordinate contractors and vendors as needed to accomplish maintenance and project work safely and effectively.
Respond to building system alarms, prioritizing preservation of the critical load, minimizing equipment or system damage, and participating in root cause analysis to prevent similar incidents.
Perform equipment and system operational modifications, including critical switching and lockout/tagout, and set up safe work areas for specialty subcontractors.
Ensure high standards of workmanship.
Comply with company, government, client, Corporation, and EHS policies, procedures, regulations, and programs.
Remain available for 24/7/365 work and emergency corrective maintenance or action activities.