Critical Environments Operator IV

CyrusOne Management Services•San Antonio, TX

2d•Onsite

About The Position

Under the direction of the Sr. Facility Manager, the Critical Environments Operator IV is a team member in an Operations & Maintenance organization providing services in a 24/7/365 environment. The role supports reliable operation of critical loads and may also provide operational support for building systems at other assigned facilities. The operator performs maintenance and operations duties individually or as part of a team in a data center environment, following the Owner’s building operations rules and applicable company, government, client, and EHS policies and procedures. The position uses maintenance-management systems and site procedures to coordinate preventive and reactive work, vendors, contractors, and safe equipment operations. It responds to system alarms, prioritizing preservation of the critical load, limiting equipment or system damage, and supporting root-cause analysis. The operator must be available for emergency corrective maintenance and may need to adjust working hours or remain onsite for extended periods during emergencies. The work takes place in a highly secure, climate-controlled data center with standard Monday-to-Friday hours and varied shifts, including nights, weekends, and holidays, to provide continuous coverage.

Requirements

Journeyman-level skills in electrical, mechanical, HVAC, fired systems, and life safety disciplines; skills may be gained through an associate’s degree, an electrical or HVAC/R training program, or technical facility maintenance work supporting data center operations.
At least 5 years of experience working in Tier 2, Tier 3, or Tier 4 data centers, or in operations and maintenance and/or building engineering roles.
Familiarity with work order control procedures and computerized maintenance management systems.
Experience with subcontractor and vendor contract management.
Experience managing key performance indicators as provided by an Assistant or Chief Engineer.
Experience with capacity planning and reporting.
Ability to use hand tools and test equipment, knowledge of maintenance shop practices, and journeyman-level experience with electrical and mechanical equipment and systems.
Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphic user interfaces, and understand system operations well enough to stabilize them while specialized OEM technicians are called to the site.
Ability to use personal computers, particularly Microsoft Word and Excel.
Demonstrated desire to provide high levels of customer service.
Cheerful and enthusiastic attitude.
Strong verbal and written communication skills.
Good problem-solving and decision-making skills.
Ability to learn quickly and independently develop new product skills.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Knowledge of reflectance, length, and decibel loss within test equipment.
Willingness to adjust hours as business needs require, including extended onsite hours during emergencies such as hurricanes or other storms.

Nice To Haves

Knowledge of Visio.
Knowledge of AutoCAD.
Knowledge of the ITIL framework and service-level standards.

Responsibilities

Complete assigned Operations & Maintenance program tasks for the data center and any assigned non-data-center spaces, reporting to the Sr. Facility Manager.
Understand and follow the Owner’s building operations rules for assigned buildings.
Use and teach others to use the Computerized Maintenance Management System (CMMS) to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets.
Use SOPs, MOPs, EOPs, and MMRs as appropriate for site operations and maintenance.
Coordinate contractors and vendors to accomplish maintenance and project work safely and effectively.
Respond to building-system alarms, prioritizing preservation of the critical load, minimizing equipment or system damage, and participating in root-cause analysis to prevent similar incidents.
Perform operational modifications, including critical switching, lockout/tagout, and setting up safe work areas for specialty subcontractors while minimizing worker risk and protecting the critical load.
Ensure high standards of workmanship and comply with company, government, client, Corporation, and EHS policies, procedures, regulations, and programs.
Remain available for 24/7/365 work and emergency corrective maintenance or action activities.