Critical Environments Operator IV

CyrusOne

6d•Onsite

About The Position

CyrusOne is seeking a Critical Environments Operator to support the operations, maintenance, and reliability of critical data center infrastructure, including electrical, mechanical, and HVAC systems. Under the direction of the Sr Facility Manager, this role is part of an Operations & Maintenance organization providing services in a 24/7/365 environment. The position requires continuous awareness of protecting the critical load and may also provide operational support for other assigned facilities. The operator works with the Facilities Operations team, contractors, and vendors to maintain uptime, operational efficiency, and compliance with safety and maintenance standards. The role includes maintaining facility systems, responding to equipment alarms and emergencies, coordinating maintenance work, and following operational procedures. The regular schedule is a night shift, 6 p.m. to 6 a.m., on either Sunday through Wednesday with every other Wednesday off, or Wednesday through Saturday with every other Wednesday off. Training is Monday through Friday, 8 a.m. to 5 p.m. This position supports rotating shifts that may include days, nights, weekends, holidays, and overtime as needed, and participates in an on-call rotation. Travel up to 25% is required.

Requirements

At least 7 years of experience in Tier II, Tier III, or Tier IV data centers, building engineering, or critical facility operations and maintenance environments.
Associate degree in Electrical, Mechanical, HVAC/R Technology, or a related technical field; an equivalent combination of education and experience is considered.
Journeyman-level knowledge of electrical, mechanical, and HVAC/R systems.
Experience using CMMS platforms and work order management processes.
Strong troubleshooting, problem-solving, and decision-making skills.
Proficiency with Microsoft Office applications, including Word and Excel.
Experience working with contractors, vendors, and service providers.
Ability to participate in an on-call rotation and respond to emergencies.
Ability to travel up to 25%.
Ability to work rotating shifts, which may include days, nights, weekends, holidays, and overtime.
Ability to stand for extended periods, lift up to 50 pounds, climb ladders, bend frequently, and work in mechanical and electrical equipment spaces.

Nice To Haves

HVAC, Journeyman Electrician, or Master Electrician certification.
Experience with capacity planning, KPI reporting, and critical facility performance metrics.
Knowledge of Visio, AutoCAD, building automation systems (BAS), and data center monitoring systems.

Responsibilities

Perform operations and maintenance activities for critical data center infrastructure, including electrical, mechanical, and HVAC/R systems.
Use and maintain the Computerized Maintenance Management System (CMMS) to manage preventive and corrective maintenance activities.
Execute and follow approved SOPs, MOPs, EOPs, and MMRs to support safe and reliable facility operations.
Respond to equipment alarms, troubleshoot issues, perform corrective actions, and support root cause analysis.
Coordinate contractors and vendors performing maintenance projects, repairs, and system upgrades.
Perform critical switching, Lockout/Tagout (LOTO), and other operational procedures while protecting critical load and personnel safety.
Maintain compliance with company, customer, environmental health and safety (EHS), and regulatory requirements.
Support facility capacity planning, reporting, and key performance indicator (KPI) tracking.
Maintain high standards of workmanship and operational excellence in assigned maintenance activities.
Provide operational support for building systems at other assigned facilities.