Critical Environments Operator IV

CyrusOne Management Services•Chandler, AZ

8d•Onsite

About The Position

Under the direction of the Sr. Facility Manager, the Critical Environments Operator IV works as part of an Operations & Maintenance organization providing services in a 24/7/365 environment. The role supports the reliability of critical loads and may provide operational support for building systems at other assigned facilities. The operator carries out maintenance and operations individually or as a team member in a data center and other assigned spaces. The role performs data center operations and maintenance, uses the Computerized Maintenance Management System (CMMS) to track work and maintenance, and follows applicable operating and maintenance procedures. It also provides Level 1 client support for Windows servers and customer installations, including cabinets or cages, office setups, cross-connects, and cable testing. The operator troubleshoots critical cabling infrastructure, certifies circuits end to end, maintains circuit records, assists with supply management, and supports special projects. The operator coordinates with contractors and vendors, responds to building-system alarms, and prioritizes preserving the critical load, limiting equipment or system damage, and supporting root-cause analysis. The role may perform critical switching, lockout/tagout, and safe-work-area setup to enable maintenance while protecting workers and critical systems. The operator is expected to maintain high workmanship standards and comply with company, government, client, and EHS policies and requirements. Availability for emergency corrective maintenance and extended onsite hours during emergencies is required.

Requirements

Demonstrated desire to provide high levels of customer service.
Cheerful and enthusiastic attitude.
Strong verbal and written communication skills.
Good problem-solving and decision-making skills.
Strong PC skills, including word processing and spreadsheets.
Ability to learn quickly and develop new product skills independently.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Knowledge of reflectance, length, and decibel loss within test equipment.
Journeyman-level skills in electrical, mechanical, and HVAC/R disciplines, acquired through an associate’s degree, an electrical or HVAC/R training program, or work in a technical facility maintenance position supporting data center operations.
7 to 10 years of work in Tier 2, Tier 3, or Tier 4 data centers, or experience in operations and maintenance and/or building engineering roles.
Knowledge of network copper and fiber termination methods.
Familiarity with work order control procedures and computerized maintenance management systems.
Experience with subcontractor and vendor contract management.
Experience managing key performance indicators as provided by an Assistant or Chief Engineer.
Experience with capacity planning and reporting.
Ability to use hand tools and test equipment and knowledge of maintenance shop practices, with journeyman-level experience with electrical and mechanical equipment and systems.
Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphic user interfaces, and understand system operations well enough to stabilize operations while specialized OEM technicians are called to the site.
Ability to use personal computers, particularly Microsoft Word and Excel.
Willingness to adjust hours as required by the business, including extended onsite hours during emergencies such as hurricanes.

Nice To Haves

Knowledge of Visio.
Knowledge of AutoCAD.
Knowledge of the ITIL framework and service-level standards.

Responsibilities

Complete assigned tasks in the data center Operations & Maintenance program and in any assigned non-data-center spaces.
Understand and follow the owner’s building operations rules for buildings under the operator’s care.
Use the CMMS to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets; teach others to use it.
Use applicable SOPs, MOPs, EOPs, and MMRs for site operations and maintenance.
Act as “Smart Hands and Feet” for client requests.
Provide Level 1 response for Windows servers for managed and non-managed clients, including initial troubleshooting, reboots, hardware swaps, and setting up new customers.
Install customer orders, including cabinet or cage setup, office setup, cross-connects, and cable tests.
Assist with supply management of enclosures, cage materials, tools, fasteners, and fiber and copper cabling.
Troubleshoot critical cabling infrastructure using test equipment and certify circuits end to end.
Build circuits in the online database network management tool, perform circuit audits, and assist with special projects.
Coordinate contractors and vendors to accomplish maintenance and project work effectively and safely.
Respond to building-system alarms, prioritizing preservation of the critical load, minimizing equipment or system damage, and contributing to root-cause analysis.
Perform operational modifications, including critical switching, lockout/tagout, and setting up safe work areas for specialty subcontractors.
Ensure high standards of workmanship and comply with company, government, client, and EHS policies, procedures, and regulations.
Remain available for 24/7/365 work and emergency corrective maintenance or action activities.