Critical Environments Operator II

CyrusOne•Sterling, VA

About The Position

CyrusOne is a global enterprise data center colocation provider focused on the availability and efficiency of customers’ mission-critical applications and the security of their data. Under the direction of the Sr. Facility Manager, the Critical Environments Operator II is part of an Operations & Maintenance team delivering services in a 24/7/365 environment. The role supports the reliability of critical loads and may provide operational support for building systems at other assigned facilities. The operator carries out maintenance and operational duties for data center and assigned non-data-center spaces. Work includes following building operations rules and site procedures, tracking maintenance through a computerized maintenance management system (CMMS), coordinating safe contractor and vendor work, responding to building-system alarms, and modifying equipment or systems to support safe work while protecting critical loads. The role also maintains workmanship standards and complies with company, government, client, and EHS requirements. The position works 12-hour shifts, with on-call responsibilities for emergencies and critical issues. Shifts vary and may include nights, weekends, and holidays; hours may change according to business needs. Extended onsite hours may be required during emergencies. The role involves extended standing, lifting up to 50 pounds, and frequent bending and ladder climbing.

Requirements

Demonstrated desire to provide high levels of customer service.
Cheerful and enthusiastic attitude.
Strong verbal and written communication skills.
Good problem-solving and decision-making skills.
Strong PC skills, including word processing and spreadsheets.
Ability to learn quickly and develop new product skills independently.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Willingness to adjust hours as required by the business, including extended onsite hours during emergencies.
Entry-level skills in electrical, mechanical, and HVAC/R disciplines, acquired through an associate degree, an electrical or HVAC/R training program, or technical facility maintenance experience supporting data center operations.
3 to 5 years of experience working in Tier 2, Tier 3, or Tier 4 data centers, or in operations and maintenance and/or building engineering roles.
Familiarity with work order control procedures and computerized maintenance management systems.
Experience with subcontractor and vendor contract management.
Experience managing key performance indicators provided by an Assistant or Chief Engineer.
Experience with capacity planning and reporting.
Ability to use hand tools and test equipment and knowledge of maintenance shop practices, with apprentice-level experience involving electrical and mechanical equipment and systems.
Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphical user interfaces, and understand system operations well enough to stabilize them while awaiting specialized OEM technicians.
Ability to use personal computers, particularly Microsoft Word and Excel.

Nice To Haves

Knowledge of Visio.
Knowledge of AutoCAD.

Responsibilities

Complete assigned tasks in the data center Operations & Maintenance program and in any assigned non-data-center spaces.
Understand and follow the owner’s building operations rules for assigned buildings.
Use and teach others to use the CMMS to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets.
Use site operating procedures and documents, including SOPs, MOPs, EOPs, and MMRs, as appropriate.
Coordinate contractors and vendors, including safe site arrival and access, escorts, work-area safety, lockout/tagout precautions, and safe departure.
Receive on-the-job and specialized training; provide equipment evaluations or suggestions for contractor scopes of work as needed.
Respond to building-system alarms, prioritizing protection of the critical load, limiting equipment or system damage, and contributing to root-cause analysis and prevention of recurrence.
Modify equipment and system operations, including critical switching and lockout/tagout, and establish safe work areas for specialty subcontractors while protecting workers and the critical load.
Ensure high standards of workmanship.
Follow company, government, client, and EHS policies, procedures, regulations, and programs.
Remain available for 24/7/365 work and emergency corrective maintenance or response activities.