Critical Environments Operator II
About The Position
The Critical Environments Operator II works as a member of CyrusOne’s Operations & Maintenance organization, providing operations and maintenance services in a 24/7/365 environment. Under the direction of the Sr. Facility Manager, the role supports data center and other assigned facility building systems while maintaining constant awareness of the need to preserve the reliability of the critical load. The position carries out maintenance and operational duties individually and as part of a team. The operator completes assigned Operations & Maintenance program tasks, follows building operations rules and applicable company, government, client, and EHS policies, and uses the Computerized Maintenance Management System (CMMS) to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets. The role uses site procedures and documents as appropriate, coordinates safe contractor and vendor access and work, responds to building system alarms, and supports equipment modifications and troubleshooting. The position is available for emergency corrective maintenance and may require adjusted or extended onsite hours during emergencies.
Requirements
- Demonstrated desire to provide high levels of customer service.
- Cheerful and enthusiastic attitude.
- Strong verbal and written communication skills.
- Good problem-solving and decision-making skills.
- Strong PC skills, including word processing and spreadsheets.
- Ability to learn quickly and independently develop new product skills.
- Ability to manage multiple projects and shifting workloads in a fast-paced environment.
- Willingness to adjust hours as business requires, including extended onsite hours during emergencies such as a hurricane.
- Entry-level skills in electrical, mechanical, and HVAC/R disciplines, acquired through an associate’s degree, an electrical or HVAC/R training program, or work in technical facility maintenance supporting data center operations.
- 3 to 5 years of experience working in Tier 2, Tier 3, or Tier 4 data centers, or in operations and maintenance and/or building engineering roles.
- Familiarity with work order control procedures and computerized maintenance management systems.
- Experience with subcontractor and vendor contract management.
- Experience managing key performance indicators provided by an Assistant or Chief Engineer.
- Experience with capacity planning and reporting.
- Ability to use hand tools and test equipment; knowledge of maintenance shop practices and apprentice-level experience with electrical and mechanical equipment and systems.
- Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphical user interfaces, and understand system operations sufficiently to stabilize operations while specialized OEM technicians are called to the site.
- Ability to use personal computers, particularly Microsoft Word and Excel.
Nice To Haves
- Knowledge of Visio.
- Knowledge of AutoCAD.
Responsibilities
- Complete assigned Operations & Maintenance program tasks for the data center and any assigned non-data-center spaces.
- Understand and follow the Owner’s building operations rules for buildings under the operator’s care.
- Use the CMMS to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets; teach others to use the system.
- Use site operating and maintenance documents, including SOPs, MOPs, EOPs, and MMRs, as appropriate.
- Coordinate contractors and vendors, including safe site arrival, facility access, escorts, work-area safety precautions and lockout/tagout, and safe departure.
- Receive on-the-job and specialized training; provide equipment evaluations or suggestions for contractor scopes of work as needed.
- Respond to building system alarms, prioritizing preservation of the critical load, minimizing equipment or system damage, and participating in root cause analysis to prevent recurrence.
- Make equipment and system operational modifications, including critical switching, lockout/tagout, and safe-work-area setup for specialty subcontractors.
- Ensure high standards of workmanship.
- Comply with company, government, client, and EHS policies, procedures, regulations, and programs.
- Remain available for 24/7/365 work and emergency corrective maintenance or action activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
