Critical Environments Operator II-7

CyrusOne Management Services•Chandler, AZ

About The Position

CyrusOne is a global enterprise data center colocation provider focused on increasing the availability and efficiency of customers’ mission-critical business applications and safeguarding their data. Under the direction of the Sr. Facility Manager, the Critical Environments Operator II works as part of an Operations & Maintenance organization providing services in a 24/7/365 environment. The role supports reliable operation of the critical load and may provide operational support for other facilities as assigned. The operator carries out maintenance and operations tasks personally or as a team member in a data center Operations & Maintenance environment. Responsibilities include maintaining facility systems, coordinating safe contractor and vendor work, responding to alarms, and helping protect critical systems during maintenance and incidents. The position requires availability for emergency corrective maintenance and may require extended onsite hours during emergencies.

Requirements

Demonstrated desire to provide high levels of customer service.
Cheerful and enthusiastic attitude.
Strong verbal and written communication skills.
Good problem-solving and decision-making skills.
Strong PC skills, including word processing and spreadsheets; emphasis on Microsoft Word and Excel.
Ability to learn quickly and develop new product skills independently.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Willingness to adjust hours as required by the business, including extended onsite hours during emergencies.
Entry-level skills in electrical, mechanical, and HVAC/R disciplines, acquired through an associate’s degree, an electrical or HVAC/R training program, or work in technical facility maintenance supporting data center operations.
Three to five years working in Tier 2, Tier 3, or Tier 4 data centers, or experience in operations and maintenance and/or building engineering roles.
Familiarity with work order control procedures and computerized maintenance management systems.
Experience with subcontractor and vendor contract management.
Experience managing key performance indicators provided by an Assistant or Chief Engineer.
Experience with capacity planning and reporting.
Ability to use hand tools and test equipment and knowledge of maintenance shop practices, with apprentice-level experience on electrical and mechanical equipment and systems.
Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphic user interfaces, and understand system operations well enough to stabilize operations while specialized OEM technicians are called to the site.

Nice To Haves

Knowledge of Visio.
Knowledge of AutoCAD.

Responsibilities

Complete assigned Operations & Maintenance program tasks for the data center and any assigned non-data-center spaces.
Understand and follow the building operations rules provided by the DC Manager.
Use and teach others to use the Computerized Maintenance Management System (CMMS) to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets.
Use SOPs, MOPs, EOPs, and MMRs as appropriate for site operations and maintenance.
Coordinate contractors and vendors, including arranging safe site access and escorts, ensuring work areas are appropriately safeguarded with lockout/tagout and other safety precautions, and debriefing and escorting teams off site.
Receive on-the-job and specialized training in areas of specialization.
Evaluate equipment and suggest scopes of work for outside contractors as needed.
Respond to building system alarms, prioritizing protection of the critical load, minimizing equipment or system damage, and participating in root cause analysis to prevent similar incidents.
Make operational modifications, including critical switching, lockout/tagout, and safe-work-area setup, so subcontractors can perform work while reducing risk to workers and protecting the critical load.
Ensure high standards of workmanship.
Comply with company, government, client, Corporation, and EHS policies, procedures, regulations, and programs as provided.
Remain available for 24/7/365 work and emergency corrective maintenance or action activities.