Critical Environments Operator II
About The Position
CyrusOne is a global enterprise data center colocation provider focused on the availability and efficiency of customers’ mission-critical applications and the security of their data. Under the direction of the Sr. Facility Manager, the Critical Environments Operator II works as part of an Operations & Maintenance team providing services in a 24/7/365 environment. The position maintains constant awareness of protecting the reliability of the critical load and may also support building systems at other assigned facilities. The operator performs maintenance and operational duties for data center and any assigned non-data-center spaces, following building operating rules, company procedures, and applicable government, client, and EHS requirements. The role uses maintenance management systems and site procedures, coordinates safe contractor and vendor work, responds to alarms, supports equipment modifications and troubleshooting, and helps maintain high workmanship standards. The position receives on-the-job and specialized training and is available for emergency corrective maintenance, including extended onsite hours when required.
Requirements
- Demonstrated desire to provide the highest levels of customer service.
- Cheerful and enthusiastic attitude.
- Strong verbal and written communication skills.
- Good problem-solving and decision-making skills.
- Strong PC skills, including word processing and spreadsheets.
- Ability to learn quickly and independently develop new product skills.
- Ability to manage multiple projects and shifting workloads in a fast-paced environment.
- Willingness to adjust hours as business requires, including extended onsite hours during emergencies such as hurricanes.
- Entry-level skills in electrical, mechanical, and HVAC/R disciplines, acquired through an associate’s degree, an electrical or HVAC/R training program, or work in a technical facility-maintenance position supporting data center operations.
- 3 to 5 years of experience working in Tier 2, Tier 3, or Tier 4 data centers, or in operations and maintenance and/or building engineering roles.
- Familiarity with work-order control procedures and computerized maintenance management systems.
- Experience with subcontractor and vendor contract management.
- Experience managing key performance indicators as provided by an Assistant or Chief Engineer.
- Experience with capacity planning and reporting.
- Ability to use hand tools and test equipment and knowledge of maintenance shop practices, with apprentice-level experience with electrical and mechanical equipment and systems.
- Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphical user interfaces, and understand system operation well enough to stabilize operations while specialized OEM technicians are called to the site.
- Ability to use personal computers, particularly Microsoft Word and Excel.
Nice To Haves
- Knowledge of Visio or AutoCAD.
Responsibilities
- Complete assigned Operations & Maintenance program tasks for the data center and any assigned non-data-center spaces.
- Know and follow the owner’s building operations rules for buildings under their care.
- Use and teach others to use the CMMS to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets.
- Use SOPs, MOPs, EOPs, and MMRs as appropriate for site operations and maintenance.
- Coordinate contractors and vendors to support safe and effective maintenance and project work, including site access, escorting, lockout/tagout, work-area safety, debriefing, and departure.
- Receive on-the-job training and specialized training in areas of specialization.
- Evaluate equipment or suggest scopes of work for outside contractors as needed.
- Respond to building-system alarms, prioritizing protection of the critical load, prevention of equipment or system damage, and participation in root-cause analysis.
- Perform operational equipment and system modifications, including critical switching, lockout/tagout, and safe work-area setup for specialty subcontractors.
- Ensure high standards of workmanship.
- Comply with company, government, client, Corporation, and EHS policies, procedures, regulations, and programs.
- Be available for 24/7/365 work and emergency corrective maintenance or response activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
