Critical Environments Operator III

CyrusOne•Houston, TX

13d

About The Position

CyrusOne is a global enterprise data center colocation provider focused on the availability and efficiency of customers’ mission-critical applications and the security of their data. Under the direction of the Sr. Facility Manager, the Critical Environments Operator III works as part of an Operations & Maintenance team providing services in a 24/7/365 environment. The role supports data center and other assigned facility systems while maintaining awareness of the need to preserve the reliability of the critical load. The operator performs maintenance and operational duties individually or as a team member, following company, government, client, and EHS policies and procedures.

Requirements

Demonstrated desire to provide the highest levels of customer service.
Cheerful and enthusiastic attitude.
Strong verbal and written communication skills.
Good problem-solving and decision-making skills.
Strong PC skills, including word processing and spreadsheets.
Ability to learn quickly and independently develop new product skills.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Knowledge of reflectance, length, and decibel loss within test equipment.
Willingness to adjust hours as business needs require, including being onsite for extended hours during emergencies such as hurricanes.
Journeyman-level skills in electrical, mechanical, and HVAC/R disciplines, acquired through an associate’s degree, an electrical or HVAC/R training program, or work in technical facility maintenance supporting data center operations.
5 to 7 years of experience working in Tier 2, Tier 3, or Tier 4 data centers, or in operations and maintenance and/or building engineering roles.
Familiarity with work order control procedures and computerized maintenance management systems.
Experience with subcontractor and vendor contract management.
Experience managing key performance indicators provided by an Assistant or Chief Engineer.
Experience with capacity planning and reporting.
Ability to use hand tools and test equipment, knowledge of maintenance shop practices, and journeyman-level experience with electrical and mechanical equipment and systems.
Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphic user interfaces, and understand operations well enough to stabilize systems while specialized OEM technicians are called to the site.
Ability to use personal computers, particularly Microsoft Word and Excel.

Nice To Haves

Knowledge of Visio.
Knowledge of AutoCAD.

Responsibilities

Complete assigned tasks in the data center Operations & Maintenance program and in any assigned non-data-center spaces.
Understand and follow the owner’s building operations rules for the facilities under the operator’s care.
Use and teach others to use the Computerized Maintenance Management System (CMMS) to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets.
Use SOPs, MOPs, EOPs, and MMRs as appropriate for site operations and maintenance.
Coordinate contractors and vendors to support safe and effective maintenance and project work.
Respond to building-system alarms, prioritizing preservation of the critical load, minimizing equipment or system damage, and participating in root-cause analysis to prevent similar incidents.
Modify equipment and system operations as needed, including critical switching, lockout/tagout, and setting up safe work areas for specialty subcontractors while protecting workers and the critical load.
Ensure high standards of workmanship.
Comply with company, government, client, and EHS policies, procedures, regulations, and programs.
Remain available for 24/7/365 work and emergency corrective maintenance or response activities.