Critical Environments Operator III

CyrusOne Management Services•Houston, TX

11d

About The Position

CyrusOne is a global enterprise data center colocation provider focused on the availability and efficiency of customers’ mission-critical applications and the security of their data. Under the direction of the Sr. Facility Manager, the Critical Environments Operator III works as part of an Operations & Maintenance organization providing services in a 24/7/365 environment. The role supports data center and other assigned facility building systems while maintaining constant awareness of critical-load reliability. Duties may be performed independently or as part of a team, and other duties may be assigned. The operator completes assigned Operations & Maintenance program tasks, follows building operating rules and applicable company, government, client, and EHS policies, and uses the CMMS to document maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets. The role applies site procedures and coordinates contractors and vendors to complete maintenance and project work safely and effectively. The operator responds to building-system alarms, prioritizing preservation of the critical load, minimizing equipment or system damage, and contributing to root-cause analysis. The role also carries out operational modifications such as critical switching and lockout/tagout, and prepares safe work areas for specialty subcontractors. The operator is expected to maintain high workmanship standards and be available for 24/7/365 work, emergency corrective maintenance, and extended onsite hours when required by emergencies.

Requirements

Demonstrated desire to provide high levels of customer service.
Cheerful and enthusiastic attitude.
Strong verbal and written communication skills.
Good problem-solving and decision-making skills.
Strong PC skills, including word processing and spreadsheets.
Ability to learn quickly and develop new product skills independently.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Knowledge of reflectance, length, and decibel loss within test equipment.
Willingness to adjust hours to meet business needs, including extended onsite hours during emergencies such as hurricanes.
Journeyman-level skills in electrical, mechanical, and HVAC/R disciplines.
Five to seven years working in Tier 2, Tier 3, or Tier 4 data centers, or experience in operations and maintenance and/or building engineering roles.
Familiarity with work order control procedures and computerized maintenance management systems.
Experience with subcontractor and vendor contract management.
Experience managing key performance indicators as provided by an Assistant or Chief Engineer.
Experience with capacity planning and reporting.
Ability to use hand tools and test equipment, and knowledge of maintenance shop practices, with journeyman-level experience in electrical and mechanical equipment and systems.
Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphic user interfaces, and understand system operations well enough to stabilize operations while specialized OEM technicians are called to the site.
Ability to use personal computers, particularly Microsoft Word and Excel.

Nice To Haves

Knowledge of Visio.
Knowledge of AutoCAD.

Responsibilities

Complete assigned Operations & Maintenance tasks for the data center and any assigned non-data-center spaces.
Understand and follow the owner’s building operations rules for facilities under the operator’s care.
Use the CMMS to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets; teach others to use the system.
Use applicable SOPs, MOPs, EOPs, and MMRs for site operations and maintenance.
Coordinate contractors and vendors to support safe, effective maintenance and project work.
Respond to building-system alarms, prioritizing critical-load preservation, minimizing equipment or system damage, and participating in root-cause analysis.
Carry out operational modifications, including critical switching and lockout/tagout, and set up safe working areas for specialty subcontractors.
Ensure high standards of workmanship.
Comply with company, government, client, and EHS policies, procedures, regulations, and programs.
Remain available for 24/7/365 work and emergency corrective maintenance or response activities.