Critical Environments Operator III

CyrusOne•Sterling, VA

13d•Onsite

About The Position

CyrusOne is a global enterprise data center colocation provider focused on the availability and efficiency of customers’ mission-critical applications and the security of their data. Under the direction of the Sr. Facility Manager, the Critical Environments Operator III works as part of an Operations & Maintenance organization delivering services in a 24/7/365 environment. The role supports the reliability of critical loads, maintains and operates data center systems, and may provide operational support for building systems in other assigned facilities. The operator completes assigned data center and non-data-center operations and maintenance tasks, follows building operations rules and applicable procedures, and uses the Computerized Maintenance Management System (CMMS) to document maintenance work, labor, and preventive and reactive work orders. The role responds to alarms, coordinates vendors and contractors, conducts safe equipment modifications and work-area setup, and supports incident analysis and prevention. The position requires 12-hour shifts with on-call emergency responsibilities; schedules vary and include nights, weekends, and holidays. Hours may change based on business needs, including extended onsite hours during emergencies.

Requirements

Journeyman-level skills in electrical, mechanical, and HVAC/R disciplines, acquired through an associate degree, an electrical or HVAC/R training program, or technical facility maintenance work supporting data center operations.
Five to seven years of experience working in Tier 2, Tier 3, or Tier 4 data centers, or in operations and maintenance and/or building engineering roles.
Familiarity with work order control procedures and computerized maintenance management systems.
Experience managing subcontractor and vendor contracts.
Experience managing key performance indicators provided by an Assistant or Chief Engineer.
Experience with capacity planning and reporting.
Ability to use hand tools and test equipment, knowledge of maintenance shop practices, and Journeyman-level experience with electrical and mechanical equipment and systems.
Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphical user interfaces, and stabilize system operations while awaiting specialized OEM technicians.
Ability to use personal computers, especially Microsoft Word and Excel.
Strong verbal and written communication skills.
Good problem-solving and decision-making skills.
Strong PC skills, including word processing and spreadsheets.
Ability to learn quickly and independently develop new product skills.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Knowledge of reflectance, length, and decibel loss within test equipment.
Willingness to adjust hours as business needs require, including extended onsite hours during emergencies such as hurricanes.
Ability to work 12-hour shifts and be on call for emergencies and critical issues; shifts include nights, weekends, and holidays.
Ability to stand for extended periods, lift up to 50 pounds, and frequently bend and climb ladders.

Nice To Haves

Knowledge of Visio.
Knowledge of AutoCAD.

Responsibilities

Complete assigned tasks in the data center’s Operations & Maintenance program and in any assigned non-data-center spaces.
Understand and follow the building operations rules for assigned buildings.
Use and teach others to use the CMMS to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets.
Use SOPS, MOPS, EOPs, and MMRs as appropriate for site operations and maintenance.
Coordinate contractors and vendors to complete maintenance and project work safely and effectively.
Respond to building-system alarms, prioritizing protection of the critical load, minimizing equipment or system damage, and participating in root-cause analysis to prevent recurrence.
Make operational modifications, including critical switching and lockout/tagout, and establish safe work areas for specialty subcontractors while minimizing risk and protecting the critical load.
Ensure high standards of workmanship.
Comply with company, government, client, Corporation, and EHS policies, procedures, regulations, and programs.
Be available for 24/7/365 work and emergency corrective maintenance or response activities.