Critical Environments Operator II-7

CyrusOne•Chandler, AZ

About The Position

CyrusOne is a global enterprise data center colocation provider focused on the availability and efficiency of customers’ mission-critical applications and the security of their data. Under the direction of the Sr. Facility Manager, the Critical Environments Operator II works as a member of an Operations & Maintenance organization delivering services in a 24/7/365 environment. The role supports reliable operation of the critical load and may also provide operational support for building systems at other assigned facilities. The operator carries out maintenance and operational duties personally or as part of a team in data center and other assigned spaces. Work includes following building operations rules, using the computerized maintenance management system (CMMS), applying site operating and maintenance procedures, coordinating safe contractor and vendor work, responding to alarms, and supporting equipment modifications and maintenance. The role requires compliance with company, government, client, and EHS policies and procedures, and availability for emergency corrective maintenance or action activities.

Requirements

Demonstrated desire to provide the highest levels of customer service.
Cheerful and enthusiastic attitude.
Strong verbal and written communication skills.
Good problem-solving and decision-making skills.
Strong PC skills, including word processing and spreadsheets; emphasis on Microsoft Word and Excel.
Ability to learn quickly and develop new product skills independently.
Ability to manage multiple projects and shifting workloads in a fast-paced environment.
Willingness to adjust hours as business requires, including being onsite for extended hours during emergencies such as a hurricane.
Entry-level skills in electrical, mechanical, and HVAC/R disciplines, acquired through an associate’s degree, an electrical or HVAC/R training program, or work in technical facility maintenance supporting data center operations.
Three to five years working in Tier 2, Tier 3, or Tier 4 data centers, or experience in operations and maintenance and/or building engineering roles.
Familiarity with work order control procedures and computerized maintenance management systems.
Experience with subcontractor and vendor contract management.
Experience managing key performance indicators provided by an Assistant or Chief Engineer.
Experience with capacity planning and reporting.
Ability to use hand tools and test equipment and knowledge of maintenance shop practices, with apprentice-level experience in electrical and mechanical equipment and systems.
Ability to respond to equipment alarms, troubleshoot systems through equipment and system graphic user interfaces, and understand system operations well enough to stabilize them while specialized OEM technicians are called to the site.

Nice To Haves

Knowledge of Visio or AutoCAD.

Responsibilities

Complete assigned tasks in the data center’s Operations & Maintenance program and in any assigned non-data-center spaces.
Understand and follow the building operations rules for buildings under the operator’s care, as provided by the DC Manager.
Use and teach others to use the CMMS to track maintenance work, labor hours, preventive maintenance work orders, and reactive work tickets.
Use standard operating procedures (SOPs), maintenance operating procedures (MOPs), emergency operating procedures (EOPs), and maintenance method statements (MMRs) as appropriate for site operations and maintenance.
Coordinate contractors and vendors, including safe arrival and facility access, escorting, work-area safety, lockout/tagout and other precautions, and safe departure after work.
Receive on-the-job and specialized training in areas of specialization; provide equipment evaluations or suggestions for contractor scopes of work as needed.
Respond to building-system alarms, prioritizing preservation of the critical load, minimizing equipment or system damage, and participating in root-cause analysis to prevent similar incidents.
Perform operational modifications to equipment and systems, including critical switching, lockout/tagout, and setting up safe work areas for subcontractors while protecting workers and the critical load.
Ensure high standards of workmanship.
Follow company, government, and client policies, procedures, and regulations, as provided by the Sr. Facility Manager.
Be available for 24/7/365 work and emergency corrective maintenance or action activities.
Comply with corporate and EHS requirements and programs.