Critical Environment Program Manager

Microsoft•Quincy, WA

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) powers the company’s cloud services. The Critical Environment Program Manager helps deliver the core infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure. The role supports datacenter operations across a global portfolio of more than 200 datacenters in 32 countries, serving Microsoft’s cloud customers and businesses worldwide. The position oversees the operation and maintenance of datacenter mechanical and electrical infrastructure, planned preventative and corrective maintenance, work orders, and technician activities. It helps ensure critical electrical, mechanical, and fire/life safety equipment operates efficiently and meets operational standards. The role also coordinates audits and compliance checks, addresses facility issues and infrastructure vulnerabilities, manages small-to-medium projects, and identifies cost and energy efficiency opportunities. The role promotes safety, security, and compliance, shares standard practices, mentors colleagues, and helps teams adapt to change while embodying Microsoft’s culture and values. Microsoft highlights environmental sustainability and optimization as priorities in its datacenter design and operations.

Requirements

High school qualification or equivalent and at least 2 years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments; equivalent experience is also accepted.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

At least 2 years of experience in critical environment infrastructure (such as UPS, generators, or AHUs) or physical IT infrastructure (such as servers, SANs, networking, capacity, datacenter racks/enclosures, or structured cabling).
Technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, or a related field.
Applicable certifications, such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
At least 6 months of experience operating building cooling, electrical, mechanical, and life safety systems.
At least 6 months of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
At least 2 years of project management experience or relevant project management certification or training.
Associate’s or bachelor’s degree in an applicable engineering field, or mechanical or electrical trades.
At least 2 years of experience working on large-scale projects.

Responsibilities

Establish collaborative working relationships with customers.
Oversee day-to-day operations and maintenance of datacenter mechanical and electrical equipment.
Plan, control, and organize preventative and corrective maintenance using CMMS; monitor equipment performance, create work orders, allocate work to technicians, track progress, and inspect completed work.
Ensure electrical, mechanical, and fire/life safety equipment operates at peak efficiency.
Ensure compliance with infrastructure operations standardization.
Serve as an escalation point for datacenter facilities issues, escalating to the Data Operations Manager as needed; assist technicians during emergencies, provide job training, and contribute input on electrical and mechanical design parameters.
Manage small-to-medium projects from conception to completion.
Provide routine reporting on critical infrastructure, operational and maintenance KPIs, objectives, policies, procedures, and standards.
Drive cost and energy efficiency projects.
Identify single points of failure at regional datacenter locations and drive identification and remediation of infrastructure vulnerabilities.
Coordinate, plan, schedule, and supervise critical environment audits and compliance verifications.
Recommend new datacenter equipment designs, technologies, and construction methods.
Share standard practices, assist colleagues in learning roles and procedures, and mentor others.
Promote safety, security, and compliance in datacenter activities.
Understand the impact of change on others and help lead change by bringing clarity, generating energy, and delivering success.
Remove barriers to agility so the team can shift priorities without losing productivity.
Model Microsoft’s culture and values.