Critical Environment Technician

Microsoft • Charlotte, NC

1d • $27 - $64

About The Position

As a Critical Environment Technician (CET) on Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help maintain the critical infrastructure that keeps Microsoft datacenters operating. Work includes monitoring and inspecting equipment, performing maintenance and repairs, troubleshooting equipment, following safety and security requirements, and developing methods of operating procedures (MOPs) and standard operating procedures (SOPs). The role supports infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.

The position may involve travel to support other sites, typically domestically, up to 25% of the time. You may work 12-hour shifts during non-standard hours, including evenings, nights, weekends, or holidays. The work environment can involve extended periods of elevated ambient noise, heat, and light from equipment and ventilation systems, as well as physical activities such as climbing, standing, and lifting.

The technician supports safe and reliable datacenter operations across equipment disciplines such as electrical, mechanical, cooling, controls, HVAC, and fire/life safety. Responsibilities include coordinating vendor work, performing and documenting maintenance, monitoring facility systems and alarms, responding to incidents, and supporting less experienced colleagues. Microsoft states that this position is not eligible for visa sponsorship and requires candidates to have U.S. work authorization that does not require employer sponsorship now or in the future.

Requirements

• High school diploma, GED, or equivalent.
• At least 4 years of mission-critical services work or applied learning experience in high-availability assembly, manufacturing, critical infrastructure, or a related environment; examples include datacenters, oil and gas refineries, hospitals, pharmaceutical, or manufacturing environments. Equivalent experience is accepted.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Authorization to work in the United States without employer visa sponsorship now or in the future.
• Ability to work 12-hour shifts, including possible evening, nighttime, weekend, and holiday assignments, and travel up to 25%.
• Ability to perform the stated physical activities, including climbing ladders occasionally, frequently climbing stairs or ramps, prolonged standing, and occasional lifting or pushing/pulling with assistance or assistive devices.
• Normal visual acuity, including near, far, and peripheral vision with correction, and normal color vision for electrical work.

Nice To Haves

• Associate’s degree, technical trade certification (such as military or trade school), or higher-equivalent education, plus at least 7 years of mission-critical services experience in a high-availability or critical-infrastructure environment; equivalent experience is accepted.
• High school diploma, GED, or equivalent plus at least 10 years of mission-critical services experience in a high-availability or critical-infrastructure environment; equivalent experience is accepted.

Responsibilities

• Follow and promote safety, security, environmental health, and business requirements; recognize unsafe conditions, stop or pause work as needed, and escalate concerns.
• Participate in required meetings, trainings, handoffs, and safety activities, and identify resources and equipment needed to support environmental health and safety objectives.
• Process method statement of work (MSOW) documents and coordinate contractor activities and schedules.
• Inspect facility equipment and participate in testing and commissioning activities.
• Escort third-party contractors, subcontractors, vendors, and service providers according to applicable procedures and levels of risk; ensure work is safe and within scope, and stop or escalate work when concerns arise.
• Coordinate preventive and corrective maintenance with suppliers and vendors, review work orders, and support approval of field service reports or invoices.
• Prepare assigned reports, analyze findings and observations, and document completed work using approved systems and templates.
• Develop MOPs, SOPs, and digital MOPs (DMOPs) for devices and disciplines within the technician’s coverage and expertise.
• Perform planned, predictive, and corrective maintenance and repairs on equipment across one or more disciplines, following procedures and applicable hazard analyses and permits.
• Prioritize, communicate, and document maintenance activities and issues; follow maintenance schedules and oversee tasks within a discipline or area of expertise.
• Troubleshoot equipment and systems to the subsystem level, document issues, verify settings against established parameters, and escalate to suppliers, engineers, or experienced colleagues as appropriate.
• Inspect and supervise facility equipment, buildings, and grounds for unsafe or abnormal conditions; perform equipment performance inspections and validations.
• Monitor equipment and operations from central monitoring locations, use telemetry and control systems to assess site status and alarms, identify trends, and escalate according to policy.
• Respond to abnormal conditions and lead onsite incident response without supervision; engage appropriate parties, coordinate corrective repairs, and prepare incident timelines, root-cause analyses, and action items as required.
• Develop or follow emergency operating procedures and provide emergency monitoring response to irregular or malfunctioning conditions.
• Use the computerized maintenance management system (CMMS) and applicable task management systems to track assets, work orders, hours, documents, logs, procedure updates, and spare-parts usage.
• Work independently on advanced tasks, serve as a subject matter expert for critical-environment systems, and advise or coach less experienced colleagues.
• Operate equipment and systems safely and professionally, understanding how systems within the technician’s discipline interact and contribute to overall datacenter operations.
• Embody Microsoft’s culture and values.

Benefits

• Professional development and training opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
• Certain roles may be eligible for benefits and other compensation; details are available through Microsoft’s corporate pay and benefits information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED