Critical Environment Technician

Microsoft • Quincy, WA

1d • $24 - $41

About The Position

As a Critical Environment Technician (CET) on Microsoft’s Cloud Operations & Innovation (CO+I) team, you will maintain critical infrastructure that keeps Microsoft datacenters operating. Work includes monitoring and inspecting facilities and equipment, performing maintenance and repairs, troubleshooting systems, following safety and security requirements, and developing operating procedures. You will support the infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure.

The role involves working with critical facility systems and equipment across a data center, including electrical, mechanical, controls, HVAC, and fire/life-safety systems. You will monitor equipment, respond to alarms and abnormal conditions, perform inspections and maintenance, coordinate with vendors and contractors, document work, and support testing and commissioning. You may travel up to 25%, typically domestically, and may work 12-hour shifts at non-standard hours, including evenings, nights, weekends, and holidays. The work environment can involve extended periods of elevated noise, heat, and light.

Microsoft describes CO+I as supporting a global portfolio of more than 200 datacenters in 32 countries. The team offers training and development opportunities, including career rotation programs, Diversity & Inclusion training and events, and professional certifications. Visa sponsorship is not available for this position; candidates must be authorized to work in the United States without current or future employer sponsorship.

Requirements

• High school diploma, GED, or equivalent.
• At least 3 years of work or applied-learning experience in mechanical, manufacturing, automotive, electrical, controls, data center, or related fields, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• Authorization to work in the United States without current or future employer visa sponsorship.
• Ability to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays.
• Ability to travel up to 25%, typically domestically for training or to support another site.
• Normal visual acuity (near, far, and peripheral, with correction) and normal color vision for electrical work, as defined by applicable standard medical criteria.
• Occasional climbing of ladders; frequent climbing of stairs and/or ramps; prolonged standing.
• Occasional lifting up to 25 lb (11 kg) without assistance and 25–50 lb (11–22.5 kg) with lift assistance; occasional pushing or pulling 50–75 lb (22.5–34 kg) with an assistive device.
• Ability to work for extended periods in elevated ambient noise, heat, and light.

Nice To Haves

• Associate degree, technical trade certification (such as military or trade school), or higher-equivalent education and at least 2 years of technical services experience in high-availability assembly, manufacturing, or critical infrastructure environments such as data centers, oil and gas refineries, hospitals, or pharmaceutical facilities; or high school diploma, GED, or equivalent and at least 4 years of such technical services experience, or equivalent experience.

Responsibilities

• Follow and promote safety, security, business processes, and procedures; recognize unsafe conditions, stop or pause work as appropriate, and promptly escalate safety concerns.
• Participate in required meetings, trainings, handoffs, and environmental health and safety activities; identify resources and equipment needed to support EHS objectives.
• Perform planned, predictive, and corrective maintenance and basic repairs on trained equipment and systems, following MOPs, SOPs, DMOPs, hazard analyses, and permit requirements.
• Prioritize, communicate, and document maintenance work and issues in the appropriate systems; follow maintenance schedules and understand the risks associated with different maintenance activities.
• Prepare assigned reports, document completed work using approved tools and templates, and develop appropriately scoped MOPs, SOPs, and DMOPs.
• Support mandatory, technical, and procedural training, including coaching less experienced technicians and submitting work for review by more experienced technicians.
• Escort contractors, subcontractors, vendors, and service providers; coordinate third-party work, verify safe work practices and documentation, and stop or escalate work when concerns arise.
• Coordinate contractor schedules and activities, review and complete work orders related to vendor field service reports or invoices, and recommend procedural corrections when errors are detected.
• Troubleshoot trained equipment and systems, document findings, confirm settings against established parameters and designs, and communicate or escalate anomalies as needed.
• Inspect facility equipment, building, and grounds for unsafe or abnormal conditions; monitor critical systems and alarms, assess equipment performance, and escalate according to applicable policies and procedures.
• Use telemetry, control systems, and monitoring platforms to review site status and events, identify critical alarms, and advise less experienced colleagues on monitoring issues.
• Support senior colleagues and perform assigned rounds and initial equipment assessments; build knowledge of systems in a designated discipline and operate equipment safely.
• Respond to and stabilize abnormal facility conditions using emergency operating procedures; help identify parties needed to mitigate incidents and contribute to incident timelines, root-cause analyses, and action items.
• Assist in developing emergency operating procedures and other procedures related to incidents, and provide emergency monitoring response to irregular or malfunctioning conditions.
• Use the computerized maintenance management system (CMMS) to track equipment assets and work orders; track task hours, maintain required data and logs, and record spare equipment and parts usage.
• Participate in testing and commissioning activities and perform equipment inspections.

Benefits

• Training and professional development opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
• Certain roles may be eligible for benefits and other compensation; details are provided through Microsoft’s pay and benefits information page.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED