Critical Environment Technician

Microsoft • Quincy, WA

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About The Position

As a Critical Environment Technician (CET) on Microsoft’s Cloud Operations & Innovation (CO+I) team, you will help maintain the critical infrastructure that keeps Microsoft datacenters operating. The role involves monitoring and inspecting equipment, performing maintenance and repairs, troubleshooting equipment, enforcing safety and security requirements, and developing methods of procedure (MOPs) and standard operating procedures (SOPs). CO+I supports the infrastructure and foundational technologies behind Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure.

You will work with critical facility systems and equipment across trained disciplines, supporting operations, maintenance, inspections, testing, commissioning, incident response, and vendor activities. The work requires following established procedures and applicable safety regulations, documenting tasks and issues, escalating abnormal conditions, and coordinating with colleagues and contractors. The role may involve periodic domestic travel of up to 25% and 12-hour shifts, including evenings, nights, weekends, or holidays. Work may take place for extended periods in elevated ambient noise, heat, and light, with occasional ladder climbing, frequent stair or ramp climbing, prolonged standing, and specified lifting and pushing/pulling demands.

Microsoft describes a focus on employee development, with training and opportunities such as career rotation programs, Diversity & Inclusion training and events, and professional certifications. The role is not eligible for visa sponsorship; candidates must be authorized to work in the United States without current or future employer sponsorship.

Requirements

• High school diploma, GED, or equivalent.
• At least 3 years of work or applied-learning experience in mechanical, manufacturing, automotive, electrical, controls, data center, or related fields, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
• Authorization to work in the United States without requiring employer visa sponsorship now or in the future.
• Ability to work 12-hour shifts, which may include evenings, nights, weekends, or holidays.
• Ability to travel periodically, up to 25% of the time, typically domestically.
• Ability to work for extended periods in elevated ambient noise, heat, and light; occasionally climb ladders; frequently climb stairs and/or ramps; and stand for prolonged periods.
• Ability to occasionally lift up to 25 lbs without assistance; lift 25–50 lbs with lift assistance; and push or pull 50–75 lbs with an assistive device.
• Normal visual acuity, including near, far, and peripheral vision with correction, and normal color vision for electrical work, as defined by applicable standard medical criteria.

Nice To Haves

• Associate’s degree or technical trade certification (for example, military or trade school), or higher-equivalent education, and at least 2 years of technical services experience in high-availability assembly, manufacturing, or critical infrastructure environments such as data centers, oil and gas refineries, hospitals, or pharmaceutical settings; or equivalent experience.
• Alternatively, a high school diploma, GED, or equivalent and at least 4 years of technical services experience in high-availability assembly, manufacturing, or critical infrastructure environments such as data centers, oil and gas refineries, hospitals, or pharmaceutical settings; or equivalent experience.

Responsibilities

• Follow and help ensure compliance with safety, security, business processes, procedures, Authority Having Jurisdiction regulations, and Microsoft requirements; identify and escalate unsafe conditions.
• Participate in required meetings, training, and operational handoffs, and identify appropriate resources and equipment for environmental health and safety objectives.
• Perform planned, predictive, and corrective maintenance and basic repairs on trained equipment and disciplines, following MOPs, SOPs, DMOPs, hazard analyses, method statements, and permit requirements.
• Communicate and escalate maintenance activities, prioritize work, document tasks and issues, follow maintenance schedules, and prepare assigned reports using established templates.
• Develop appropriately leveled MOPs, SOPs, and DMOPs, document completed work using approved tools and templates, and recommend procedure corrections when errors are found.
• Coach and support less experienced technicians with required technical, procedural, and other training assignments.
• Escort contractors, subcontractors, vendors, and service providers; coordinate work, ensure it is performed safely and to scope, review documentation, and stop or escalate work when concerns arise.
• Troubleshoot trained equipment and systems, document findings, verify settings against established parameters and designs, and communicate or escalate issues and anomalies.
• Coordinate contractor activities and schedules, inspect facility equipment, and participate in testing and commissioning activities.
• Monitor and physically inspect critical-environment facility equipment, buildings, and grounds for unsafe or abnormal conditions; recognize and escalate critical alarms and assess equipment performance.
• Monitor equipment operations from central monitoring locations, use telemetry and control systems to assess site status and events, identify critical alarms, and advise less experienced colleagues on monitoring issues.
• Operate systems and equipment safely; respond to and stabilize abnormal facility conditions using emergency operating procedures, identify parties needed to mitigate incidents, and contribute to incident timelines, root-cause analyses, and action items.
• Assist with developing emergency operating procedures and procedures related to incidents, and provide emergency monitoring response to irregular or malfunctioning conditions.
• Use the computerized maintenance management system to track equipment assets and work orders; track task hours, maintain required data and logs, update building-management procedures and reports, and record spare equipment and parts utilization.

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Professional development opportunities, including training, Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED