Critical Environment Operations Manager

Microsoft • Dulles, VA

1d • $127,600 - $253,300

About The Position

Microsoft’s Cloud Infrastructure and Operations (MCIO) powers its cloud services and provides infrastructure and foundational technologies for Microsoft’s online businesses, including Bing, Office 365, Xbox, OneDrive, and Azure. The Critical Environment Operations Manager leads critical-environment operations supporting Microsoft’s datacenters and online services. The role oversees mechanical and electrical equipment operations and maintenance, leads a team of Mechanical, Electrical, and Control System professionals, and works to maintain availability, safety, security, compliance, and operational efficiency. The position also supports cost and energy efficiency initiatives, monitoring and reporting, and collaboration across engineering groups, business partners, and regional and global peers.

The role requires a high school qualification or equivalent and at least six years of mission-critical service management experience, along with at least one year of people-management experience. Candidates must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter. Preferred qualifications include a relevant bachelor’s or technical college degree with extensive critical-environment or physical IT infrastructure experience, or equivalent experience, as well as additional people-management experience and applicable certifications.

Requirements

• High school qualification or equivalent, and at least 6 years of mission-critical service management experience, or equivalent experience.
• At least 1 year of people-management experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements.
• Must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Bachelor’s or technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, Supply Chain Management, or a related field, and at least 12 years of experience in critical-environment infrastructure or physical IT infrastructure; alternatively, a high school qualification or equivalent and at least 14 years of such experience, or equivalent experience.
• At least 3 years of people-management experience.
• Applicable certifications, such as APICS/Inventory Control, CompTIA, Microsoft, network or CCNA certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) certifications, Leadership Development certifications, PMP, or CDCMP.

Responsibilities

• Promote a culture of safety, security, and compliance across datacenter operations.
• Lead a team of Mechanical, Electrical, and Control System professionals supporting Microsoft’s online services.
• Oversee day-to-day operations and maintenance of mechanical and electrical equipment in datacenters.
• Maximize Critical Environment availability and operational efficiency.
• Reduce high-impact and human-error Critical Environment incidents year over year.
• Deliver cost and energy efficiency initiatives.
• Ensure routine reporting and analysis of power, temperature, relative humidity, and SLA monitoring.
• Establish and strengthen working relationships and engagement with Engineering Groups and business partners.
• Work with regional and global peers to share and develop best practices across the datacenter portfolio.

Benefits

• Certain roles may be eligible for benefits and other compensation; further information is available at the linked Microsoft careers pay and benefits page.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED