Critical Environment Operations Manager

Microsoft • Dulles, VA

1d

About The Position

Microsoft’s Cloud Infrastructure and Operations (MCIO) powers Microsoft’s cloud services, including more than 200 online businesses. The Critical Environment Operations Manager helps deliver the core infrastructure and foundational technologies supporting services such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. Microsoft’s global infrastructure includes more than 200 datacenters in 32 countries and millions of servers, supporting customers and businesses worldwide. Datacenter design and operations prioritize environmental sustainability and optimization.

In this role, you will lead Mechanical, Electrical, and Control System professionals and oversee the operations and maintenance of datacenter mechanical and electrical equipment. You will promote safety, security, and compliance; maximize critical-environment availability and operational efficiency; reduce incidents; and deliver cost and energy-efficiency initiatives. The role also involves monitoring and reporting on power, temperature, relative humidity, and service-level agreements, as well as building strong relationships with engineering groups, business partners, and regional and global peers.

Requirements

• High school qualification or equivalent and at least 6 years of mission-critical service management experience, such as providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in IT and/or critical-environment infrastructure; or equivalent experience.
• At least 1 year of people management experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Bachelor’s or technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, Supply Chain Management, or a related field, and at least 12 years of experience in critical-environment infrastructure or physical IT infrastructure; or high school qualification or equivalent and at least 14 years of such experience; or equivalent experience.
• At least 3 years of people management experience.
• Applicable certifications such as APICS/Inventory Control, CompTIA, Microsoft, network certifications, CCNA, ITIL v3 Foundation, Microsoft Operations Framework (MOF), Leadership Development, PMP, or CDCMP.

Responsibilities

• Promote a culture of safety, security, and compliance across datacenter operations.
• Lead a team of Mechanical, Electrical, and Control System professionals supporting Microsoft’s online services.
• Oversee day-to-day operations and maintenance of mechanical and electrical equipment in datacenters.
• Maximize Critical Environment availability and operational efficiency.
• Reduce high-impact and human-error Critical Environment incidents year over year.
• Deliver cost- and energy-efficiency initiatives.
• Provide routine reporting to manage and analyze power, temperature, relative humidity, and service-level agreement monitoring.
• Build and strengthen working relationships and engagement with Engineering Groups and business partners.
• Collaborate with regional and global peers to share and develop best practices across the datacenter portfolio.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED