Critical Environment Program Manager
About The Position
Microsoft’s Cloud Operations & Innovation (CO+I) powers the company’s cloud services. The Critical Environment Program Manager supports delivery of the core infrastructure and foundational technologies for Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The role oversees datacenter critical-environment operations and maintenance, including mechanical and electrical equipment, and contributes to reliable, efficient, and compliant service delivery. The position is part of an organization operating a global portfolio of more than 200 datacenters in 32 countries and millions of servers. Microsoft emphasizes environmental sustainability and optimization in datacenter design and operations, as well as employee development, inclusion, and collaboration.
Requirements
- High school qualification or equivalent and at least 2 years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments; equivalent experience is also accepted.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Nice To Haves
- At least 2 years of experience in critical-environment infrastructure, such as UPS, generators, and AHUs, or in physical IT infrastructure, such as servers, SANs, networking, capacity, datacenter racks/enclosures, or structured cabling.
- Technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, or a related field.
- Applicable certifications, such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
- At least 6 months of experience operating building cooling, electrical, mechanical, and life-safety systems.
- At least 6 months of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
- At least 2 years of project management experience or relevant project-management certification or training.
- Associate’s or Bachelor’s degree in an applicable engineering field or in mechanical or electrical trades.
- At least 2 years of experience working on large-scale projects.
Responsibilities
- Establish collaborative working relationships with customers.
- Oversee day-to-day operations and maintenance of datacenter mechanical and electrical equipment.
- Plan, control, and organize planned preventative and corrective maintenance for electrical and/or mechanical equipment.
- Use CMMS to monitor electrical plant and machinery performance, prevent equipment failures, create work orders, allocate daily work to technicians, monitor progress, and inspect completed work against required standards.
- Ensure electrical, mechanical, and/or fire and life-safety equipment operates at peak efficiency.
- Ensure compliance with infrastructure operations standardization.
- Act as an escalation point for datacenter facilities issues, escalating to the Data Operations Manager as needed; assist technicians during emergencies, support job training, and provide input or recommendations on electrical and mechanical design parameters.
- Manage small-to-medium projects from conception to completion.
- Provide routine reporting on critical infrastructure, including operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.
- Drive cost- and energy-efficiency projects.
- Identify single points of failure at regional datacenter locations and drive identification and remediation of vulnerabilities.
- Coordinate, plan, schedule, and supervise critical-environment audits and compliance verifications.
- Recommend new datacenter equipment designs, technologies, and construction methods.
- Share standard practices and help others learn roles, processes, and procedures; mentor others.
- Promote a culture of safety, security, and compliance in all datacenter activities.
- Consider the impact of change on others and help the team shift priorities without losing productivity.
- Model and coach Microsoft’s culture and values, leading through change by bringing clarity, generating energy, and delivering success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
