Critical environment Technical Trainer
About The Position
The Critical Environment (CE) Technical Trainer joins Microsoft’s Cloud Operations + Innovation (CO+I) Learning team to deliver technical training and assess workforce training needs in support of datacenters within their area of responsibility. The role applies technical and adult-learning fundamentals, evaluates and reports on training activities, contributes to procedural change management, and coaches learners in their career development. The trainer delivers learning experiences that prepare Critical Environment technicians for local qualifications, using a variety of methods and digitally enhanced instructor-led resources. The position is based onsite in a datacenter, with limited work-from-home opportunities. CO+I supports the infrastructure and foundational technologies behind Microsoft online services, including Bing, Office 365, Xbox, OneDrive, and Azure.
Requirements
- Bachelor's degree and 2+ years of experience in training, education, critical environments, cloud systems, datacenter environments, server environments, or computer technologies, or equivalent experience.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
- More than 4 years of hands-on technical experience maintaining facility cooling, electrical, mechanical, and life-safety systems; Electrical Power Monitoring Systems (EPMS); Branch Circuit Monitoring (BCM); Building Automation Systems (BAS); and Battery Monitoring Systems (BMS).
- More than 2 years of experience in training delivery and readiness operations, or demonstrated project-management skills.
- Ability to analyze and write, including diagnosing or representing training data and anecdotal feedback in meaningful ways.
- Operational planning and project-management skills, including structured thinking and planning with a bias for execution.
Responsibilities
- Align learning preparation with relevant metrics for measuring success, such as cloud consumption and survey feedback.
- Build awareness of current features, technologies, and processes and incorporate them into learning experiences.
- Deliver single- to multi-day training and other learning experiences in person or virtually with minimal supervision, using presentations, discussions, labs, and simulations.
- Use digitally enhanced instructor-led resources to deliver technology-based learning experiences that prepare Critical Environment technicians for local qualifications.
- Apply classroom management techniques, including flexible learning, behavioral reinforcement, and time management, to engage learners and align learning with operational goals.
- Create a friendly, supportive learning environment, encourage questions, monitor learner progress, reinforce important learning, and participate in hands-on lab activities.
- Provide course-content feedback to the broader Learning team through appropriate internal channels to support consistency and relevance across the curriculum.
- Contribute to technical training delivery, workforce training needs analysis, and procedural change management activities.
- Evaluate and report on datacenter training activities and coach learners in their career growth.
- Embody Microsoft's culture and values.
Benefits
- The posting notes that certain roles may be eligible for benefits and other compensation, but does not specify particular benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
