Critical Environment Operations Specialist

Microsoft•Goodyear, AZ

11h•$102,600 - $225,800

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) powers Microsoft cloud services. The Critical Environment Operations Specialist supports the infrastructure and foundational technologies behind online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The role oversees day-to-day datacenter operations and maintenance, with responsibility for mechanical, electrical, and fire/life safety systems, service delivery, compliance, safety, and operational efficiency. The position works with customers, technicians, and datacenter management to plan and oversee preventative and corrective maintenance, coordinate work orders, monitor performance, inspect completed work, and respond to facilities-related escalations. It also manages small-to-medium projects, supports audits and compliance verification, identifies operational vulnerabilities, and drives cost and energy efficiency. The role contributes to a safe, secure, and compliant work environment and shares knowledge while mentoring colleagues. The position requires a high school qualification or equivalent and at least three years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments, or equivalent experience. Candidates must be able to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Requirements

High school qualification or equivalent and 3+ years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments, or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements.
Must pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

3+ years of experience in critical environment infrastructures (e.g., UPS, generators, AHUs) or physical IT infrastructures (e.g., servers, SANs, networking, capacity, datacenter racks/enclosures, structured cabling).
Technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or a related field.
Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
6 months or more of experience operating building cooling, electrical, mechanical, and life safety systems.
6 months or more of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
3+ years of experience in project management or relevant project management certification/training.
Associate’s or Bachelor’s degree in an applicable engineering field or in mechanical or electrical trades.
3+ years of experience working on large-scale projects.

Responsibilities

Establish competent working relationships with customers.
Oversee day-to-day operations and maintenance of datacenter mechanical and electrical equipment.
Manage, plan, control, and organize planned preventative and corrective maintenance for electrical and/or mechanical equipment.
Use CMMS and monitor electrical plant and machinery performance; produce work orders, allocate work to technicians, monitor progress, and inspect completed work against required standards.
Ensure electrical, mechanical, and/or fire/life safety equipment operates at peak efficiency.
Ensure compliance with infrastructure operations standardization.
Serve as an escalation point for facilities-related issues within the datacenter and escalate to the Data Operations Manager as needed.
Assist technicians during emergencies, provide job training, and offer input or recommendations on electrical/mechanical design parameters.
Manage small-to-medium projects from conception to completion.
Provide routine reporting on critical infrastructure, operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.
Drive cost and energy efficiency projects.
Identify single points of failure at regional datacenter locations and drive identification and remediation of vulnerabilities.
Recommend new datacenter equipment designs, technologies, and construction methods.
Coordinate, plan, schedule, and supervise critical environment audits and compliance verifications.
Share standard practices and help others learn roles, processes, and procedures; mentor others.
Promote a culture of safety, security, and compliance in datacenter activities.
Recognize the impact of change on others and help the team shift priorities without losing productivity.
Learn, live, and coach the One Microsoft culture and values; lead through change by bringing clarity, generating energy, and delivering success.
Embody Microsoft’s culture and values.