Critical Environment Operations Specialist

Microsoft • Goodyear, AZ

1d • $102,600 - $202,800

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) powers Microsoft’s cloud services. In this role, the Critical Environment Operations Specialist supports the infrastructure and foundational technologies behind services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The position is part of a global datacenter organization focused on reliable operations, environmental sustainability, and optimization.

The specialist oversees day-to-day datacenter mechanical and electrical operations and maintenance, including planning and coordinating preventative and corrective work. The role monitors critical infrastructure, helps ensure equipment operates efficiently and safely, manages small-to-medium projects, supports compliance, and drives cost and energy efficiency. The specialist also serves as an escalation point for facilities issues, supports technicians, and helps identify and remediate infrastructure vulnerabilities.

The role promotes safety, security, compliance, collaboration, mentoring, and Microsoft’s culture and values. The required qualification is a high school qualification or equivalent and at least three years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments, or equivalent experience. Candidates must also pass the required Microsoft Cloud Background Check upon hire or transfer and every two years thereafter. Preferred qualifications include experience with critical environment or physical IT infrastructure, relevant technical education and certifications, experience operating building systems and monitoring systems, and project management experience.

Requirements

• High school qualification or equivalent and 3+ years of experience supporting IT equipment or related technology, or delivering server and network deployment projects in large-scale environments, or equivalent experience.
• Ability to meet Microsoft, customer, and/or government security screening requirements.
• Ability to pass the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• 3+ years of experience in critical environment infrastructure, such as UPS, generators, or AHUs, or working in physical IT infrastructure, such as servers, SANs, networking, capacity, datacenter racks/enclosures, or structured cabling.
• Technical college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or a related field.
• Applicable certifications, such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
• 6 months or more of experience operating building cooling, electrical, mechanical, and life safety systems.
• 6 months or more of experience with Electrical Power Monitoring Systems (EPMS), Branch Circuit Monitoring (BCM), and Building Automation Systems (BAS).
• 3+ years of project management experience or relevant project management certification or training.
• Associate’s or Bachelor’s degree in an applicable engineering field or in mechanical or electrical trades.
• 3+ years of experience working on large-scale projects.

Responsibilities

• Establish competent working relationships with customers.
• Oversee day-to-day operations and maintenance of datacenter mechanical and electrical equipment.
• Plan, control, and organize planned preventative and corrective work on electrical and/or mechanical equipment, using CMMS to monitor equipment performance, prevent failures, produce work orders, allocate work to technicians, monitor progress, and inspect completed work.
• Ensure electrical, mechanical, and/or fire/life safety equipment in the datacenter operates at peak efficiency.
• Ensure compliance with infrastructure operations standardization.
• Act as an escalation point for facilities-related issues within the datacenter, escalating to the Data Operations Manager as needed.
• Assist technicians during emergencies, provide job training, and provide input or recommendations on electrical and mechanical design parameters.
• Manage small-to-medium projects from conception to completion.
• Prepare routine reporting on critical infrastructure, including operational and maintenance KPIs, objectives, organizational policies, procedures, and standards.
• Drive cost and energy efficiency projects.
• Identify single points of failure at regional datacenter locations and drive identification and remediation of vulnerabilities.
• Coordinate, plan, schedule, and supervise critical environment audits and compliance verifications.
• Recommend new datacenter equipment designs, technologies, and construction methods.
• Share standard practices, help others learn roles and procedures, and mentor others.
• Promote a culture of safety, security, and compliance in datacenter activities.
• Recognize the impact of change on others and lead through change by bringing clarity, generating energy, and delivering success.
• Help remove barriers to agility so the team can shift priorities quickly without losing productivity.

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Training and professional development opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED