Critical Environment Program Manager-Business Operations
About The Position
Microsoft’s Cloud Operations & Innovation (CO+I) powers Microsoft’s cloud services and provides the core infrastructure and foundational technologies for online services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The Critical Environment Program Manager – Business Operations supports datacenter business operations across a global infrastructure portfolio of more than 200 datacenters in 32 countries. The role focuses on financial controllership, commercial and contract management, maintenance and repair cost tracking, savings initiatives, and improving operational processes and services. It works closely with datacenter field operations and stakeholders to support business objectives and service-level agreements. Microsoft emphasizes environmental sustainability and optimization in datacenter design and operations, and promotes a culture grounded in respect, integrity, accountability, inclusion, collaboration, and a growth mindset.
Requirements
- High school diploma or equivalent and at least 1 year of industry experience, or at least 2 years of industry experience and college coursework.
- Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
- Strong written and interpersonal communication skills.
- Ability to plan and execute projects, influence without authority, and work through ambiguity.
- Ability to focus on customers and stakeholders, establish realistic plans and timelines, adapt to changing circumstances, and work as a team player.
Nice To Haves
- At least 2 years of experience in critical-environment infrastructure (such as UPS, generators, or AHUs) or physical IT infrastructure (such as servers, SANs, networking, capacity, datacenter racks/enclosures, or structured cabling).
- Technical college degree in Computer Science, Math, Telecommunications, Electrical or Mechanical Engineering, or a related field.
- Applicable certifications such as ASICS/Inventory Control, CompTIA, Microsoft, network certifications, PMP, ITIL, or CDCP.
- At least 2 years of experience managing critical-environment maintenance and repair costs.
- At least 2 years of industry program and project management experience.
- At least 2 years of experience with collaboration platforms such as SharePoint or Microsoft Teams.
- At least 2 years of experience with reporting and data-analysis systems and platforms such as Power BI.
Responsibilities
- Provide thought leadership and subject matter expertise in financial controllership of datacenter financials, including accuracy, forecasting, and compliance.
- Manage financial and commercial aspects of site contracts, including purchase order and invoice reviews.
- Prepare quarterly spend-management review materials at datacenter sites.
- Assist with tracking datacenter maintenance and repair activities.
- Evaluate cost-saving opportunities and implement strategic projects to realize savings.
- Use local subject-matter experts’ knowledge and promote adoption of best practices.
- Identify opportunities to increase agility and contribute to workstreams that evolve processes, services, and solutions for Operations and Service Level Agreements.
- Coordinate with datacenter field operations to foster alignment and partnerships for business success.
- Plan and execute work through others, influence without authority, and navigate ambiguity.
- Communicate program objectives effectively and concisely to stakeholders, senior managers, and leaders.
- Gather stakeholder feedback and incorporate it into decisions; align resources to improve stakeholder and partner experience.
- Develop realistic timelines and plans that account for obstacles and immediate and long-term consequences.
- Review plans against datacenter business objectives, adjust as needed, and proactively communicate trade-offs.
- Anticipate changes that may affect programs and projects and adapt plans, goals, actions, or priorities accordingly.
- Contribute strategically to the team and support strategic decisions once made.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
