Critical environment Technical Trainer

Microsoft•Phoenix, AZ

9h•Onsite

About The Position

Microsoft’s Cloud Operations + Innovation (CO+I) Learning team is hiring a Critical Environment Technical Trainer to support datacenters in the trainer’s area of responsibility. The role establishes technical training delivery, analyzes workforce training needs, and participates in procedural change management. The trainer applies technical and adult-learning fundamentals to evaluate and report on training activities, while developing their own skills and coaching learners in their career growth. The position delivers learning experiences that prepare Critical Environment technicians for local qualifications. Training may be delivered in person or virtually, from single-day to multi-day sessions, using presentations, discussions, labs, simulations, and digitally enhanced instructor-led resources. The trainer works with learners in a supportive environment and provides course-content feedback to the broader Learning team to promote consistency and relevance across the curriculum. The role is based onsite in a datacenter, with limited work-from-home opportunities. Microsoft CO+I supports the infrastructure behind services including Bing, Office 365, Xbox, OneDrive, and Azure. Microsoft describes its datacenter operations as emphasizing environmental sustainability and optimization. The role requires passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter, as well as meeting applicable Microsoft, customer, and/or government security screening requirements.

Requirements

Bachelor’s degree and 2+ years of experience in training, education, critical environments, cloud systems, datacenter environments, server environments, or computer technologies, or equivalent experience.
4+ years of hands-on technical experience maintaining facility cooling, electrical, mechanical, and life safety systems; Electrical Power Monitoring Systems (EPMS); Branch Circuit Monitoring (BCM); Building Automation Systems (BAS); and Battery Monitoring Systems (BMS).
2+ years of experience in training delivery and readiness operations, or demonstrated project management skills.
Ability to analyze and write, including diagnosing or representing training data and anecdotal feedback meaningfully.
Operational planning and project management skills, including structured thinking and planning with a bias for execution.
Ability to meet Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Responsibilities

Align learning preparation with relevant success measures, such as cloud consumption and survey feedback.
Build awareness of the latest features, technologies, and processes and incorporate them into current learning experiences.
Deliver single- to multi-day training and other learning experiences in person or virtually with minimal supervision.
Use presentations, discussions, labs, simulations, and other delivery methods to provide training.
Use digitally enhanced instructor-led resources to prepare Critical Environment technicians for local qualifications.
Apply classroom management techniques, including flexible learning, behavioral reinforcement, and time management, to engage learners and reinforce learning.
Encourage questions, monitor learner progress, reinforce important learning, and participate in hands-on lab activities.
Provide course-content feedback to the broader Learning team through appropriate internal channels to support curriculum consistency and relevance.
Analyze workforce training needs and participate in procedural change management activities for datacenters in the assigned area.
Evaluate and report on datacenter training activities.
Coach learners in their career growth and continue developing personal skills.
Embody Microsoft’s culture and values.