Crisis Triage Specialist- MRRT Mobile Dispatch Unit - Monday-Friday 11PM-7:30AM

Frontier Behavioral Health•Spokane Valley, WA

7d•$26 - $32•Onsite

About The Position

Frontier Behavioral Health’s Mobile Dispatch Unit provides telephone triage and assessment for youth, adults, and families experiencing behavioral health crises. The Crisis Triage Specialist assesses individuals whose health or safety may be at risk due to mental health or substance use conditions, and collaborates with individuals, families, and community partners to provide crisis support. The specialist dispatches Mobile Rapid Response Crisis Team (MRRCT) staff according to response criteria for urban, suburban, and rural areas, and triages and dispatches calls requiring contact with a Designated Crisis Responder. This is an on-site position with a Monday–Friday, 11:00 p.m.–7:30 a.m. schedule and an added shift differential. Work is generally performed in an office setting and may involve sitting and computer use for four to eight hours per day. Work may also be performed outside the office, and travel to outside areas may be needed. The role is hourly and non-exempt. The stated pay range is $25.89–$31.53 per hour; starting base pay is $25.89 per hour, with a 10.76% differential for the listed shift. Frontier Behavioral Health is a Spokane nonprofit behavioral health organization offering evidence-based, culturally appropriate, trauma-informed services. The organization describes its mission as helping people in recovery lead fulfilling and meaningful lives.

Requirements

Bachelor’s degree in behavioral health or a related field.
Submit for a Counselor Agency Affiliated - Registered credential within 30 days of hire.
Strong engagement and customer service skills, empathy, and the ability to remain calm, professional, and clear-headed in escalated situations.
Knowledge and skills in working with people with mental health and/or substance use disorders.
Ability to retain information during warm transfers to minimize callers having to repeat their stories.
Knowledge of WAC, RCW, and best practices for MRRCT and Designated Crisis Responders.
Ability to communicate and engage effectively with people from varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
Critical thinking, decision-making, and problem-solving skills.
Knowledge of community resources to assist callers with viable options.
Ability to work autonomously.

Nice To Haves

Two years of experience serving individuals with behavioral health needs.
Experience with crisis intervention, including risk assessments.

Responsibilities

Provide telephone triage to individuals seeking assistance and third-party referral sources, supporting crisis intervention and community stabilization.
Complete risk assessments to determine whether callers may be at risk of suicide or homicide and whether an immediate response is needed, including referral to law enforcement, a Designated Crisis Responder, or Active Rescue when appropriate.
Manage multiple calls in a professional and engaging manner.
Collaborate with clients and their support systems to develop initial stabilization and safety plans until the MRRCT can be dispatched.
Complete comprehensive documentation supporting safety plans.
Use knowledge of community resources and access resources to address client needs.
Accept delegated expanded assignments within the agency, such as quality improvement teams, task groups, committees, consultations, mentoring, or training.
Maintain client records and other required documentation promptly and confidentially in accordance with agency policies and practices.
Perform other duties assigned by the agency or supervisor.

Benefits

Paid time off, accruing up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended sick leave and paid sick and safe time.
Some positions qualify for a compressed workweek option resulting in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible spending accounts.
Company-paid life insurance coverage beginning the first of the month following six months from the hire date.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and state loan forgiveness programs for qualifying programs.
Reimbursement of the license or certification application fee required for the position.
Free Employee Assistance Program.
Staff discounts at various Frontier Behavioral Health partners throughout Spokane.