Crisis Triage Specialist- MRRT Mobile Dispatch Unit - Monday-Friday 3PM-11:30PM

Frontier Behavioral Health•Spokane Valley, WA

8d•$26 - $32•Onsite

About The Position

Frontier Behavioral Health’s Mobile Dispatch Unit provides telephone triage and assessment for youth, adults, and families experiencing behavioral health crises. The Crisis Triage Specialist conducts telephone assessments with or on behalf of individuals whose health or safety is at risk due to a mental health or substance use condition. The specialist collaborates with individuals, families, and community partners to provide crisis support and dispatches Mobile Rapid Response Crisis Team staff according to response criteria for urban, suburban, and rural locations. The role also triages and dispatches calls requiring contact with a Designated Crisis Responder. This is an on-site position working Monday through Friday from 3:00 p.m. to 11:30 p.m. The shift is eligible for a 6.23% differential. The position is hourly and non-exempt, with a stated pay range of $25.89–$31.53 per hour and a starting base rate of $25.89 per hour. Work is generally performed in an office setting and may involve sitting and computer use for four to eight hours per day. Work may also occur outside the office, and travel to outside areas may be needed. The role may require lifting 10–20 pounds. The position is classified as Blood-borne Pathogen Category III, with no predictable exposure to blood-borne pathogens.

Requirements

Bachelor’s degree in behavioral health or a related field.
Apply for a Counselor Agency Affiliated – Registered credential from the Washington State Department of Health within 30 days of hire.
Strong engagement and customer service skills, empathy, and the ability to remain calm, professional, and clear-headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders.
Ability to retain information during a warm transfer to minimize the need for callers to repeat their stories.
Knowledge of WAC, RCW, and best practices for Mobile Rapid Response Crisis Teams and Designated Crisis Responders.
Ability to communicate and engage effectively with people of varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
Critical thinking, decision-making, and problem-solving skills.
Knowledge of community resources to help callers access viable resources.
Ability to work autonomously.

Nice To Haves

Two years of experience serving individuals with behavioral health needs.
Experience with crisis intervention, including risk assessments.

Responsibilities

Provide telephone triage to individuals requesting assistance and third-party referral sources to support crisis intervention and community stabilization.
Complete risk assessments to determine whether callers are at risk for suicide or homicide and whether an immediate response is needed, including possible referrals to law enforcement, a Designated Crisis Responder, or Active Rescue.
Manage multiple calls in a professional and engaging manner.
Collaborate with clients and their support systems to develop initial stabilization and safety plans until the Mobile Rapid Response Crisis Team can be dispatched.
Complete comprehensive documentation supporting safety plans as indicated.
Use knowledge of community resources and access resources to support and address client needs.
Accept delegated assignments and follow through on expanded responsibilities such as quality improvement teams, task groups, committees, consultations, mentoring, or training.
Maintain client records and other required documentation promptly and confidentially in accordance with agency policies and practices.
Perform other duties as assigned by the agency or supervisor.

Benefits

Paid time off accruing up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended Sick Leave and Paid Sick and Safe Time.
Some positions qualify for a compressed workweek option resulting in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance beginning the first of the month following six months from the hire date.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying programs.
Reimbursement of the required license or certification application fee.
Free Employee Assistance Program.
Staff discounts at various Frontier Behavioral Health partners throughout Spokane.