Crisis Triage Specialist- MRRT Mobile Dispatch Unit - Monday-Friday 3PM-11:30PM

Frontier Behavioral Health•Spokane Valley, WA

7d•Onsite

About The Position

Frontier Behavioral Health’s Mobile Dispatch Unit provides telephone triage and assessment for youth, adults, and families experiencing a behavioral health crisis. The Crisis Triage Specialist conducts assessments with or on behalf of people whose health or safety may be at risk due to a mental health or substance use condition. The specialist collaborates with individuals, families, and community partners, and dispatches Mobile Rapid Response Crisis Team (MRRCT) staff according to response criteria for urban, suburban, and rural locations. The role also triages calls that require contact with a Designated Crisis Responder. This is an on-site position with a Monday–Friday schedule from 3:00 p.m. to 11:30 p.m. Work is generally performed in an office and may involve sitting and computer use for four to eight hours per day. Work may also occur outside the office, with travel to outside areas as needed. The position is listed as hourly and non-exempt, with a pay range of $25.89–$31.53 per hour. The stated starting base pay is $25.89 per hour, and the specified shift has a 6.23% differential. Frontier Behavioral Health is a nonprofit organization serving Spokane and providing evidence-based, culturally appropriate, trauma-informed behavioral health services. The organization describes its approach as grounded in recovery and in supporting clients to lead fulfilling and meaningful lives.

Requirements

Bachelor’s degree in behavioral health or a related field.
Apply for a Counselor Agency Affiliated – Registered credential from the Washington State Department of Health within 30 days of hire.
Strong engagement and customer service skills, empathy, and the ability to remain calm, professional, and clear-headed during escalated situations.
Knowledge and skills in working with individuals with mental health and/or substance use disorders.
Ability to retain information during warm transfers to minimize callers having to repeat their story.
Knowledge of applicable WAC, RCW, and best practices for MRRCT and Designated Crisis Responders.
Ability to communicate and engage effectively with people from varied backgrounds, trauma experiences, cultures, education levels, and socioeconomic statuses.
Critical-thinking, decision-making, and problem-solving skills.
Knowledge of community resources to help callers access viable resources.
Ability to work autonomously.

Nice To Haves

Two years of experience serving individuals with behavioral health needs.
Experience with crisis intervention, including risk assessments.

Responsibilities

Provide telephone triage to individuals seeking help and third-party referral sources, offering crisis intervention and community stabilization services.
Complete risk assessments to identify suicide or homicide risk and determine whether an immediate response is needed, including referrals to law enforcement, a Designated Crisis Responder, or Active Rescue when appropriate.
Manage multiple calls professionally and engagingly.
Work with clients and their support systems to develop initial stabilization and safety plans while awaiting MRRCT dispatch.
Complete comprehensive documentation supporting the safety plan, as indicated.
Use knowledge of community resources and access resources to address client needs.
Accept delegated assignments and follow through on expanded responsibilities, such as quality improvement teams, task groups, committees, consultations, mentoring, or training.
Maintain client records and other required documentation promptly and confidentially in accordance with agency policies and practices.
Perform other duties assigned by the agency or supervisor.

Benefits

Paid time off accrual of up to 26 days in the first year.
Nine paid federal holidays.
Extended sick leave and Paid Sick and Safe Time.
Some positions may qualify for a compressed workweek option resulting in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance coverage beginning the first of the month following six months from hire.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and state loan forgiveness programs for qualifying programs.
Reimbursement of the license or certification application fee required for the position.
Free Employee Assistance Program.
Staff discounts at various FBH partners throughout Spokane.
The shift is eligible for a 6.23% shift differential.