Crisis Counselor (Remote Contractor Work, United States) - Private

Gaggle Net • Austin, TX

1d • Remote

About The Position

Gaggle is seeking Independent Contractors for positions of Crisis Counselor. This contract work allows you the flexibility to work within the constraints of your own schedule. The Gaggle ReachOut team offers a 24x7 service that is used to support students in crisis situations. As an Independent Contractor, you would be supporting Gaggle's work in making a positive impact on the lives of K-12 students. This is a non-renewing, Independent Contractor assignment that is not guaranteed for any length of time, and workloads and hours will vary. Gaggle is in the process of partnering with school districts for this service, as a result, we will need flexibility from anyone accepting this contract with both start date and scheduling. Contracts can be terminated at any time. There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities. Criminal background checks are required for all prospective Independent Contractors, including a National Criminal and National Sex Offender Registry check.

Requirements

• Experience in crisis intervention, crisis counseling, or a crisis help line strongly preferred; equivalent experience in mental health support, social services, or victim advocacy also considered.
• Background in de-escalation techniques, mental health support, or social work.
• Experience in counseling, coaching, or peer support roles.
• Skilled at empathetic listening, rapport-building through text-based chat, and providing compassionate support during mental, emotional, or relational crises.
• Proficient with computer and web-based applications in a professional setting.
• Respectful of differing opinions and perspectives.
• Comfortable adapting to change and evolving processes.
• Able to work independently; prior experience as an independent contractor preferred.
• Reliable high-speed internet access required (satellite internet not accepted).
• Access to a computer, Chromebook, or laptop required (tablets and phones not accepted).
• Strong general technology skills.
• Willingness to work flexible shifts supporting a 24/7 crisis line; multiple shift options available, with scheduling built around your availability.

Nice To Haves

• Experience with Slack or similar business chat platforms a plus.
• Comfortable working in a fast-paced, evolving start-up environment with ongoing process improvements.

Responsibilities

• Supporting Gaggle's work in making a positive impact on the lives of K-12 students.
• Supporting students in crisis situations.
• Providing text-based chat support.
• Providing compassionate support during mental, emotional, or relational crises.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed