Crisis Counselor (Remote Contractor Work, United States) - Private

Gaggle Net•Champaign, IL

1d•Remote

About The Position

Gaggle has been supporting student safety and well-being for over 20 years, serving 5.2 million students by managing student safety on school-provided technology, offering tele-therapy, and helping districts prevent tragedies. Gaggle is building its Crisis Counselor team and is seeking Independent Contractors for Crisis Counselor positions. This contract work offers flexibility to work within your own schedule. The Gaggle ReachOut team provides 24/7 support for students in crisis situations. As an Independent Contractor, you will contribute to Gaggle's mission of positively impacting the lives of K-12 students.

Requirements

Experience in crisis intervention, crisis counseling, or a crisis help line strongly preferred; equivalent experience in mental health support, social services, or victim advocacy also considered.
Background in de-escalation techniques, mental health support, or social work.
Experience in counseling, coaching, or peer support roles.
Skilled at empathetic listening, rapport-building through text-based chat, and providing compassionate support.
Proficient with computer and web-based applications in a professional setting.
Respectful of differing opinions and perspectives.
Comfortable adapting to change and evolving processes.
Able to work independently; prior experience as an independent contractor preferred.
Reliable high-speed internet access required (satellite internet not accepted).
Access to a computer, Chromebook, or laptop required (tablets and phones not accepted).
Strong general technology skills.
Willingness to work flexible shifts supporting a 24/7 crisis line; multiple shift options available, with scheduling built around your availability.
Criminal background checks are required, including National Criminal and National Sex Offender Registry checks.

Nice To Haves

Experience with Slack or similar business chat platforms a plus.
Comfortable working in a fast-paced, evolving start-up environment with ongoing process improvements.

Responsibilities

Supporting students in crisis situations through Gaggle's 24/7 ReachOut service.
Providing compassionate support during mental, emotional, or relational crises via text-based chat.
Adapting to change and evolving processes.
Fulfilling responsibilities outlined in the contract agreement.