Crisis Care Program Assistant

Mission House•Jacksonville Beach, FL

5d•Onsite

About The Position

The Crisis Care Program Assistant works with the Crisis Care Program Director to support delivery of services and programs to Mission House clients experiencing homelessness. The role helps ensure clients can access meals and shower services, encourages and supports service utilization, and explains Mission House programs, services, and guidelines. In coordination with volunteers, the assistant may cook and serve meals, distribute clothing and toiletries, and receive, sort, and store donations. The position also maintains complete and accurate client records and provides constructive feedback to clients and coworkers. The employee adjusts priorities and schedules to meet client, program, and agency needs. They follow universal precautions and infection-control practices, report or correct safety, cleanliness, and comfort issues, and understand their role in facility safety plans and emergency procedures. The position is based in Jacksonville Beach, Florida, pays $16.00 per hour, and involves various days and shifts.

Requirements

Ability to complete Food Safety Manager certification within 90 days of hire or provide proof of current certification.
Strong organizational skills and ability to prioritize multiple tasks with attention to detail.
Ability to build consensus, resolve conflict, manage and de-escalate crisis situations, and have respectful difficult conversations.
Strong interpersonal skills and ability to build relationships with varied stakeholders, including staff and volunteers.
Ability to listen and accept feedback constructively.
Ability to exhibit and uphold ethical standards.
Exceptional written and oral communication skills.
Proficiency using computers and Microsoft Office.
Adherence to a uniform or business-casual dress code.
Valid Florida identification.
Acceptable annual Motor Vehicle Record check.
If driving a personal vehicle for work-related purposes, adherence to required insurance coverage levels: bodily injury and property damage liability of $100,000 per person and $100,000 per accident.
Passing a Level II background check.
Experience working in the nonprofit social services field.
Knowledge of basic direct-service principles and best practices in social services, including ethics and boundaries.
Knowledge of community resources.

Responsibilities

Facilitate client access to and delivery of meals, showers, clean clothing, and toiletries.
Maintain and manage meal and shower lists during program hours while supervising client areas.
Assist clients in accessing case management and other Mission House programs and services.
Engage with clients using a client-centered framework, problem-solving, and de-escalation skills.
Enter client data in ClientTrack, the Homeless Management Information System (HMIS).
Use evidence-based homeless-services practices, including Motivational Interviewing, Harm Reduction, and Housing First.
Complete and submit appropriate forms and documentation to report on activities.
Collaborate across Mission House programs as needed to support the organization's mission.
Maintain confidentiality of people and their information, including staff, clients, patients, and volunteers.
Participate in conferences, workshops, special projects, and staff meetings as assigned.
Represent Mission House professionally and assist at events as directed.
Work with volunteers on service provision, including cooking and serving meals, distributing clothing and toiletries, and reporting, sorting, and storing donations.
Maintain complete and accurate client records.
Follow universal precautions and infection-control techniques, and report or correct safety, cleanliness, and comfort issues.
Understand and demonstrate the employee's role in facility safety plans and emergency procedures.
Adjust priorities and schedules to meet client, program, and agency needs.
Perform other assigned duties to meet organizational goals.