Crisis Care Manager
About The Position
New Mexico Solutions is seeking a Care Manager to support individuals experiencing behavioral health crises through care coordination, service planning, and connection to community resources. The role is part of the Crisis Center team in Santa Fe, New Mexico, and serves individuals with mental health and substance use issues. The position participates in a multidisciplinary treatment and recovery approach and provides outreach, engagement, crisis support, and follow-up. The schedule is full-time, with a choice of five 8-hour shifts from 12 p.m. to 8 p.m. Monday through Friday or four 10-hour shifts from 10 a.m. to 8 p.m. Monday through Thursday. The position participates in on-call coverage and may respond to on-call incidents. New Mexico Solutions is a Certified Community Behavioral Health Clinic (CCBHC) and describes itself as committed to clinical excellence, professional growth, and community impact.
Requirements
- High school diploma or GED and a minimum of 2 years of relevant experience working with the target population.
- Ability to manage time and meet deadlines.
- Ability to recognize symptoms of mental illness and suicide risk, assess risk potential, and respond appropriately.
- Good verbal and written communication skills.
Nice To Haves
- Bilingual English/Spanish; a differential is available.
Responsibilities
- Participate as an active treatment team member in providing crisis services and model effective crisis support for individuals with mental health and substance use issues.
- Engage and develop rapport with individuals in crisis presenting with a variety of symptoms and needs.
- Recognize and assess risk of danger to clients or others and respond appropriately.
- De-escalate immediate crises, assess client needs, and develop treatment plans to address those needs.
- Develop safety and aftercare plans to reduce future crises.
- Coordinate and collaborate with community resources to meet client needs.
- Participate in on-call coverage and respond to incidents within contract requirements and timelines.
- Train, model, and coach new staff in case management and crisis support.
- Support supervisors in coordinating case manager activities to ensure effective coverage and service delivery.
- Serve as an agency contact for community partners when assigned to support coordination of care.
- Recognize and identify symptoms of mental illness and substance use, and participate in a multidisciplinary treatment and recovery team.
- Provide comprehensive outreach and follow-up to assigned individuals, including by phone, in person, and in the home.
- Provide person-centered, culturally relevant, nonjudgmental, and welcoming services to diverse populations.
- Document services within expected time frames and in accordance with service definitions, regulatory standards, agency expectations, and quality improvement goals.
- Meet established productivity standards through effective organization, time management, and engagement skills.
- Complete required training, identify skill-development opportunities, participate in cross-training, attend required meetings and supervision, and apply supervisory feedback.
Benefits
- Competitive pay
- Health, dental, and vision benefits
- Telehealth
- Paid time off
- Nine holidays
- Retirement plan options
- Tuition reimbursement
- Free continuing education units (CEUs)
- Clinical supervision
- Wellness and employee assistance programs
- Mileage reimbursement for work-related travel
- Public Service Loan Forgiveness (PSLF)-eligible employer
- Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
