Crisis Care Consultant

Centerstone•Nashville, TN

About The Position

The Crisis Care Consultant is part of a 24/7/365, high-volume team focused on suicide prevention. The role provides brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for people experiencing acute mental health crises. It is described as an opportunity for recent graduates to support others with compassion as part of a dynamic crisis care team. The position is scheduled from 4:00 p.m. to 12:30 a.m., Thursday through Monday.

Requirements

Bachelor’s degree in Behavioral Science, Psychology, Social Work, or a related field, or Certified Peer Recovery Specialist certification.
Ability to communicate effectively in writing, verbally, in person, and virtually.
Knowledge and competency in providing service linkage and referrals for programs, services, and community resources.

Nice To Haves

One year of experience is preferred.

Responsibilities

Provide telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.
Conduct outreach calls to individuals assessed by mobile crisis to promote safety.
Meet ethical and clinical standards in compliance with accreditation requirements.
Attend team meetings, in-service training, supervision, and other quality-assurance training.
Provide high-level customer service and maintain professional etiquette.
Link individuals to appropriate programs, services, referrals, and community resources.
Promote cooperation and collaboration with cross-functional departments, community agencies, hospitals, mental health consumers, and the public.
Assist with administrative tasks as needed.