Crisis Care Consultant
About The Position
The Crisis Care Consultant is part of a high-volume, suicide-prevention-focused call team operating 24 hours a day, 7 days a week, 365 days a year. The role provides brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals experiencing an acute mental health crisis. It is described as an opportunity for recent graduates to support others with compassion as part of a dynamic crisis care team. The consultant also conducts outreach calls to individuals assessed by mobile crisis, works collaboratively with internal departments and community partners, and participates in supervision, training, and quality assurance. The position is scheduled from 4:00 p.m. to 12:30 a.m., Thursday through Monday.
Requirements
- Bachelor’s degree in Behavioral Science, Psychology, Social Work, or a related field, or Certified Peer Recovery Specialist certification.
- Effectively communicate in writing, verbally, in person, and through virtual methods.
- Demonstrate knowledge and competency in service linkage and referrals for programs, services, and community resources.
Nice To Haves
- One year of experience preferred.
Responsibilities
- Provide telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.
- Conduct outreach calls to individuals assessed by mobile crisis to promote safety.
- Meet ethical and clinical standards in compliance with accreditation requirements.
- Attend team meetings, in-service training, supervision, and other quality assurance training.
- Provide high-level customer service and demonstrate professional etiquette.
- Provide service linkage and referrals to programs, services, and community resources.
- Promote cooperation and collaboration with cross-functional departments, community agencies, hospitals, mental health consumers, and the public.
- Assist with administrative tasks as needed.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- Company-paid AD&D insurance, life insurance, and long-term disability
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
