Program Supervisor - Crisis Respite

Redwood Community Services • Redwood Valley, CA

9d • Onsite

About The Position

The Program Supervisor oversees daily operations and staff at the Crisis Respite program houses in Redwood Valley and Fort Bragg. The role provides professional-level crisis intervention, case management, and timely responses to emergencies, and collaborates with community partners under the direction of the Crisis Program Director and/or Manager to support quality, person-centered services. The supervisor promotes Trauma-Informed Care and develops staff skills in crisis intervention and client support.

The position includes interviewing, supervising, and evaluating staff; overseeing program and facility Performance Quality Improvement activities; maintaining accurate records; and ensuring compliance with licensing standards, HIPAA, and other applicable requirements. Travel between Madrone House in Redwood Valley and Cypress House in Fort Bragg is required. The position is full-time, exempt, and salaried, with a 40-hour workweek and participation in an on-call rotation, including a minimum of one weekend per month. Occasional schedule flexibility may be needed to meet client needs.

Requirements

• Bachelor’s or master’s degree in Social Work or Counseling, a Bachelor of Science in Nursing (BSN), or an equivalent combination of education and experience.
• At least two years of experience working in a mental health setting.
• Valid California Driver’s License, current auto insurance, and a clean DMV printout with no more than three points.
• Must pass background checks with DOJ, CACI, FBI, and CCL.
• CPR and First Aid certification.
• TB exam and physical at the time of employment.
• Must use a personal vehicle for business purposes and maintain liability insurance that meets or exceeds state requirements; employees must renew insurance on time and provide updated documentation.
• Must participate in the on-call rotation and sign and follow the on-call agreement.
• Must commit to a minimum of one weekend per month for on-call duty.
• Occasional flexible work schedule required to meet individual client needs.
• May work across all agency programs as needed.

Nice To Haves

• BBS licensure or registration as an intern (LCSW, LMFT, or AMFT) preferred.
• Two years of management or supervisory experience preferred.
• Up to two years of verified, job-related experience may substitute for certain educational requirements when it demonstrates the knowledge, skills, and abilities needed to perform the essential functions proficiently.
• Qualifying language differentials are available for Spanish bi-cultural translation or ASL sign-language bilingualism/multilingualism, subject to testing or verification.

Responsibilities

• Ensure facility compliance with RCS, state, and federal licensing requirements.
• Coordinate resident screening, selection, admissions, discharges, and required documentation.
• Lead staff meetings and individual supervision sessions, maintaining accurate records.
• Review and approve employee timecards in compliance with applicable labor laws.
• Report employee injuries to Human Resources and promptly distribute Workers’ Compensation materials.
• Maintain client trackers, billing records, and admission/discharge documentation; submit required reports to the billing department on time.
• Conduct weekly client file audits and ensure treatment plans and daily progress notes are complete, accurate, and current.
• Oversee medication storage, administration, inventory, reordering, counts, and disposal according to physician orders and agency policies.
• Prepare and post staff schedules, activity logs, and menus in accordance with program requirements.
• Assist with household menus, supply lists, and budget management.
• Interview, supervise, and evaluate staff.
• Oversee program and facility Performance Quality Improvement activities.
• Promote Trauma-Informed Care and strengthen staff skills in crisis intervention and client support.
• Provide crisis intervention, case management, and timely responses to emergency situations.
• Collaborate with community partners to support quality, person-centered client services.
• Travel between Madrone House in Redwood Valley and Cypress House in Fort Bragg.
• Participate in the program’s on-call rotation, commit to at least one weekend per month, and develop and maintain the program’s on-call schedule.
• Use a personal vehicle for business purposes and on-call rotation, and maintain required insurance and current documentation.

Benefits

• Comprehensive benefits package available.
• In-depth onboarding and training orientation, including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to RCS departments, and other trainings.
• Additional qualifying pay differentials: $1.00 per hour for Spanish bi-cultural translation, $1.00 per hour for ASL bimodal bilingualism, and $2.00 per hour for ASL bimodal multilingualism.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager