Program Supervisor - Crisis Respite
About The Position
The Program Supervisor oversees daily operations and staff at the Crisis Respite Program houses in Redwood Valley and Fort Bragg. Under the direction of the Crisis Program Director and/or Manager, the supervisor provides professional crisis intervention, case management, and timely responses to emergencies, and collaborates with community partners to ensure quality, person-centered client services. The role promotes Trauma-Informed Care and develops staff skills in crisis intervention and client support. The supervisor interviews, supervises, and evaluates staff; oversees program and facility Performance Quality Improvement activities; maintains accurate documentation; and ensures compliance with licensing standards, HIPAA, and other applicable regulations. Travel between the two houses is required. The position also requires use of a personal vehicle for business purposes and participation in an on-call rotation, including a minimum of one weekend per month. Occasional schedule flexibility may be needed to meet client needs.
Requirements
- Bachelor’s or master’s degree in Social Work or Counseling, a Bachelor of Science in Nursing (BSN), or an equivalent combination of education and experience.
- At least two years of experience working in a mental health setting.
- A valid California Driver’s License, current auto insurance, and a clean DMV printout with no more than three points.
- Pass a background check with DOJ, CACI, FBI, and CCL.
- CPR and First Aid certification.
- Complete a TB exam and physical at the time of employment.
- Use a personal vehicle for business purposes and maintain liability insurance that meets or exceeds state requirements; provide updated insurance documentation to the agency.
- Participate in the program’s on-call rotation and commit to a minimum of one weekend per month.
- Sign and adhere to the on-call agreement.
Nice To Haves
- BBS licensure or registration as an intern (LCSW, LMFT, or AMFT) preferred.
- Two years of management or supervisory experience preferred.
- Up to two years of verified, job-related experience may substitute for certain educational requirements if it demonstrates the knowledge, skills, and abilities needed to perform the position’s essential functions.
Responsibilities
- Ensure facility compliance with RCS, state, and federal licensing requirements.
- Coordinate resident screening, selection, admissions, discharges, and required documentation.
- Lead staff meetings and individual supervision sessions, and maintain accurate records.
- Review and approve employee timecards in compliance with applicable labor laws.
- Report employee injuries to Human Resources and promptly distribute Workers’ Compensation materials.
- Maintain accurate client trackers, billing records, and admission and discharge documentation; submit required reports to the billing department on time.
- Conduct weekly client file audits and ensure treatment plans and daily progress notes are complete, accurate, and current.
- Oversee medication storage, administration, inventory, reordering, counts, and disposal in accordance with physician orders and agency policies.
- Prepare and post staff schedules, activity logs, and menus in accordance with program requirements.
- Assist with household menus, supply lists, and budget management.
- Develop and maintain the program’s on-call schedule.
- Participate in the on-call rotation, including a minimum of one weekend per month, and adhere to the on-call agreement.
- Travel between Madrone House in Redwood Valley and Cypress House in Fort Bragg.
Benefits
- Comprehensive benefits package available.
- Pay differentials, subject to qualification through testing or verification: $1.00 per hour for Spanish language translation/bicultural skills; $1.00 per hour for bimodal bilingualism in ASL; and $2.00 per hour for bimodal multilingualism in ASL.
- RCS provides onboarding and training, including CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to RCS departments, and other training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
