Seasonal Overnight / Early am Crew

Five Below • Warren, OH

2d • Onsite

About The Position

The Seasonal Overnight / Early am Crew member helps deliver a positive customer experience and supports store operations. Crew members greet and assist customers, learn their needs, share product knowledge, make recommendations, promote store events and promotions, and address customer concerns. They also communicate merchandise and service needs to management and collaborate with the team to meet store and company goals.

The role involves frequent use of store technology and equipment, handling and stocking merchandise, assisting customers across the sales floor, and retrieving and putting away stock. The schedule is flexible to meet business needs and may include day, evening, weekend, and overnight shifts, as well as travel when required. The position is seasonal and paid hourly, with a starting wage of $11.00.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
• Comfortable using or willing to learn technology such as computers, cash registers, handheld devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and concerns courteously and professionally.
• Ability to use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Frequently move across the sales floor and between the sales floor and stock room.
• Identify and discern email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
• Remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, providing assistance and handling multiple customer interactions efficiently.
• Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and making recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
• Operate store technology and equipment, including cash registers and handheld or mobile devices.
• Move, retrieve, and put away merchandise, including using ladders and working in the stock room and sales floor.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed