Early am and Overnight Stock Crew

Five Below • Erie, PA

11d • Onsite

About The Position

The Early AM and Overnight Stock Crew role at Five Below supports store operations and customer service. Associates greet customers, understand and meet their needs, share product knowledge, promote store events and promotions, and address customer concerns. They communicate restocking and service needs to management and collaborate with the team to meet store and company goals. The position requires a flexible schedule that may include day, evening, weekend, and overnight shifts.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule.
• Comfortable with or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Ability to handle customer interactions and potential concerns courteously and professionally.
• Basic information-gathering skills for problem-solving.
• Ability to learn procedural knowledge through on-the-job training.
• Ability to move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Ability to frequently ascend and descend ladders.
• Ability to kneel, bend, twist, and stoop.
• Ability to move around the sales floor and between the sales floor and stock room.
• Ability to remain in a stationary, upright position for 80% of the time.
• Ability to identify and discern email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.

Responsibilities

• Greet and acknowledge customers promptly, assist them efficiently, and handle multiple customer interactions.
• Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, making recommendations, and suggesting appropriate products while staying informed about availability.
• Inform customers about store events, promotions, and activities.
• Address customer concerns and use product knowledge to offer alternatives, aiming to turn returns into exchanges when possible.
• Inform management in a timely manner about restocking and service needs and customer feedback.
• Collaborate with the team to achieve store and company objectives and support a positive, productive work environment.
• Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices as needed.
• Move, retrieve, and put away merchandise, including accessing stock on ladders and working in the stock room and on the sales floor.
• Communicate and exchange accurate information with customers, managers, and coworkers.
• Follow merchandise-layout instructions, associate schedules, and standard operating procedures.
• Work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required as needed.

Benefits

• The posting directs candidates to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed