Seasonal Overnight / Early am Crew

Five Below • Warren, OH

1d • Onsite

About The Position

The Crew associate supports Five Below’s store and company goals by delivering prompt, helpful customer service and assisting with merchandise and store operations. The role includes greeting customers, identifying their needs, sharing product knowledge, making recommendations, and informing them about store events and promotions. Associates address customer concerns, communicate merchandise and service needs to management, and collaborate with the team to maintain a positive and productive work environment.

This seasonal role may include overnight shifts and requires schedule flexibility, including day, evening, and weekend availability. The position involves frequent use of store devices and equipment, handling and stocking merchandise, moving around the sales floor and stock room, and remaining upright and stationary for much of the workday. The stated starting pay is $11.00 per hour.

Requirements

• Must be at least 16 years old.
• Available to work a flexible schedule to meet business needs, including days, evenings, weekends, and potentially overnight shifts.
• Comfortable using, or willing to learn, technology such as computers, cash registers, hand-held devices, and mobile devices.
• Able to communicate effectively and engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Able to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Able to frequently climb and descend ladders, kneel, bend, twist, and stoop.
• Able to frequently move across the sales floor and to and from the stock room.
• Able to communicate and exchange accurate information with customers, managers, and coworkers in person and by telephone.
• Able to identify and understand email and printed instructions.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and promptly acknowledge customers, providing assistance and handling multiple customer interactions efficiently.
• Assess and meet customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
• Collaborate with the team to achieve store and company goals and contribute to a positive, productive work environment.
• Operate the cash register and other store devices; move, retrieve, and put away merchandise.
• Follow merchandise layout instructions, associate schedules, and standard operating procedures.

Benefits

• The posting refers applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed