Crew Member (Pizza Maker & Expeditors) -4369

Domino's Franchise•Springfield, VA

About The Position

The Crew Member prepares pizzas and other menu items, follows safe food preparation and presentation procedures, and helps bag, tag, and deliver orders to customers’ cars or delivery drivers. The role also involves greeting customers in person and by phone, taking and processing orders, providing helpful information about the menu and specials, and offering additional products. Crew Members handle cash and credit transactions, build customer loyalty through friendly service, address complaints professionally, and maintain clean, stocked workstations. They communicate and collaborate with management and coworkers, cross-train, support problem-solving, and follow company quality standards, policies, and guidelines. Other duties may be assigned.

Requirements

Must be at least 16 years old.
Must be able to pass applicable company background checks.
Strong written and verbal communication skills for interactions with management and customers, including taking and processing orders.
Ability to multitask and work in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen and to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.

Responsibilities

Prepare pizzas and other menu items, measuring ingredients and following safe food preparation, assembly, and presentation procedures.
Help bag and tag orders and run food out to customers’ cars or delivery drivers.
Greet customers in person or by phone and take orders professionally and promptly.
Provide excellent customer service, explain menu items and specials, and offer additional products when appropriate.
Use point-of-sale computer systems to take and process orders.
Handle currency and credit transactions quickly and accurately, including making correct change.
Build customer loyalty through friendly interactions and appreciation, and resolve complaints promptly and professionally.
Clean, stock, and restock workstations and display cases.
Transfer supplies and tools between storage and work areas; pack, weigh, and label products as required.
Inform a supervisor about food shortages.
Follow quality standards, principles, guidelines, and policies.
Promote company policies and advocate for Team Washington.
Maintain proper attendance and conduct, communicate with coworkers, and provide and receive feedback or constructive criticism.
Serve as a resource for coworkers and cross-train to understand how the role interacts with other departments.
Work with management to solve problems and offer suggestions as needed.
Maintain a clean, organized work area and appropriate confidentiality.
Perform other duties as assigned.