Crew Management Trainee

Martin's Restaurant Systems•Mableton, GA

18d

About The Position

Participates in a structured 12-week management development program intended to prepare newly hired employees for advancement into restaurant leadership positions. Participants work alongside restaurant management and designated trainers to learn restaurant operations, develop leadership skills, and demonstrate the knowledge and competencies needed for advancement. The program is designed to support personal, financial, and professional growth toward a long-term career with the company. The program progresses through three phases: Phase 1 (15 days) as a Crew Member, learning restaurant operations and cross-training in at least three crew positions; Phase 2 (30 days) as a Shift Leader, developing and demonstrating shift leadership, operational execution, team coordination, and policy compliance; and Phase 3 (75 days) as a Relief Manager, developing and demonstrating management capabilities, operational oversight, and readiness for Assistant Manager responsibilities. After program completion, potential advancement to General Manager or 1st/2nd Assistant Manager may be considered based on program completion, competency, performance, and management approval. Employment is non-exempt during training phases 1–3 and becomes exempt after successful program completion. Participants complete assessments at the end of each phase, with nine tests in total. If performance or assessment results are unsatisfactory, a phase may be extended by up to 50% of its established duration. Completing a phase does not guarantee advancement, promotion, or increased pay; these depend on satisfactory performance, assessment results, readiness, and company approval. Participants who do not complete a phase after an extension are evaluated for placement based on the highest phase successfully completed and demonstrated skills, performance, and readiness.

Requirements

High school graduate, GED equivalent, or technical training; related subject preferred.
Willingness to complete the ServSafe examination and obtain certification if not currently certified.
Reliable transportation consistent with management-development expectations.
Satisfactory performance, attendance, conduct, and compliance with company policies throughout the program.

Nice To Haves

Technical training and/or education in a related subject.
Current ServSafe certification.

Responsibilities

Participate in the management development program and complete required training and cross-training assignments.
Learn restaurant operations and demonstrate proficiency in at least three crew positions during the initial development phase.
Develop and demonstrate shift leadership, operational execution, team coordination, and policy compliance.
Develop and demonstrate restaurant management capabilities, operational oversight, and readiness for Assistant Manager responsibilities.
Report to work on time and as scheduled, and maintain satisfactory attendance, conduct, and job performance throughout the program.
Follow company policies, procedures, and operational standards.
Provide consistent customer service and meet established speed-of-service standards.
Follow food safety, sanitation, cleanliness, and product quality standards.
Develop leadership, communication, decision-making, and problem-solving skills.
Demonstrate increasing responsibility and operational independence as training progresses.
Maintain good standing throughout the program, including avoiding written corrective disciplinary action.
Maintain reliable transportation consistent with management-development expectations.
Complete and pass the required phase assessments.
Obtain ServSafe certification as part of the program if not already certified.