Crew Chief
About The Position
The Crew Chief is an important member of the management team, working with the General Manager to provide excellent customer service, guide the crew, maintain smooth operations, and grow sales. The role includes training across different jobs, leadership experience, and opportunities for career advancement. Crew Chiefs help create an exceptional guest experience, build team engagement and efficiency, and support the service center’s financial and operational performance. The Crew Chief provides direction, coaching, and mentoring to teammates, automotive technicians, and customer service advisors. The role also supports inventory management, guest concerns, safety and quality processes, store meetings, and opening and closing duties when the General Manager is away. The position requires working in a fast-paced retail environment and may involve standing on hard surfaces, exposure to hot and cold temperatures, loud noises and exhaust fumes, and lifting work-related items up to 50 pounds.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
- Positive and helpful attitude, with professional conduct and appearance.
- Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
- A “Guest First” mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on feet on hard surfaces such as concrete or metal.
- Ability to work in an environment with frequent exposure to hot and cold temperatures, loud noises, and exhaust fumes.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
- Must be legally authorized to work in the United States without company sponsorship now or in the future.
Responsibilities
- Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team in delivering excellent customer service and creating an exceptional guest experience.
- Lead by example to build team engagement and efficiency; develop teammates through training, guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Carry out duties and projects such as inventory management, cash handling, addressing guest issues and concerns, and supporting critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Keep the service center clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors.
- Perform opening and closing duties when the General Manager is absent.
- Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
