Crew Chief
About The Position
The Crew Chief is an important member of the management team, working with the General Manager to deliver excellent customer service, guide the crew, keep operations running smoothly, and increase sales. The role offers training across different jobs, leadership experience, and opportunities for career advancement. The Crew Chief supports revenue growth and an exceptional guest experience by coaching the team, monitoring sales measures, and developing teammates through training and ongoing guidance. The position also supports daily service-center operations, including quality control, inventory, cash handling, guest concerns, budgeting, forecasts, expense controls, and maintaining a clean and safe workplace. When the General Manager is away, the Crew Chief performs opening and closing duties.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- A Guest First mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to work in conditions with frequent hot and cold temperatures, loud noises, and exhaust fumes.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
- Must be legally authorized to work in the United States without company sponsorship now or in the future.
Responsibilities
- Work with the General Manager to promote revenue growth through increased guest count and performance on lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team to deliver excellent customer service and an exceptional guest experience.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Handle duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors.
- Perform opening and closing duties when the General Manager is away.
- Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot employee discounts on products and services such as travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through an internal rewards program
- Paid and laundered uniforms
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
