Crew Chief

Team Car Care•Hilton Head, SC

4d•Onsite

About The Position

The Crew Chief is part of the management team and works directly with the General Manager to provide excellent customer service, guide the crew, support smooth service-center operations, and grow sales. The role offers training across different jobs, leadership experience, and opportunities for career advancement. The Crew Chief helps develop teammates through training, coaching, and ongoing direction; supports financial and operational performance; and ensures a clean, safe, and presentable service center. The position may involve opening and closing duties when the General Manager is away and assisting guests in person, electronically, or by telephone.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
At least 18 years of age.
Legally authorized to work in the United States without company sponsorship now or in the future.

Nice To Haves

Professional automotive experience is not required.

Responsibilities

Work with the General Manager to grow revenue through increased guest counts and performance on sales measures, including core sales mix, MultiCare, and Core Plus.
Coach the team in delivering excellent customer service and an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through internal training, guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide the team with clear and detailed direction.
Keep the service center clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors (CSAs).
Perform opening and closing duties when the General Manager is away.
Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other assigned or needed duties.