Crew Chief
About The Position
The Crew Chief is an important member of the management team, focused on delivering top-notch customer service. Working with the General Manager, the Crew Chief guides the crew, helps keep the service center running smoothly, and supports sales growth. The role includes training for different jobs and opportunities for career advancement. The Crew Chief also provides leadership, coaching, and guidance to automotive technicians and customer service advisors while helping create an exceptional guest experience. The Crew Chief supports the General Manager in managing business performance, staffing, inventory, quality control, and safe and effective operations. The role may also involve opening and closing the service center when the General Manager is absent and carrying out other duties or projects as needed. The position is located at 1921 N Main St, Gainesville, FL 32609-3648. Compensation is $15.76–$16.51 per hour. Candidates must be at least 18 years old and legally authorized to work in the U.S. without company sponsorship now or in the future.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
- A “Guest First” mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items up to 50 pounds.
- At least 18 years of age.
- Legally authorized to work in the U.S. without company sponsorship now or in the future.
Responsibilities
- Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team and deliver excellent customer service to create an exceptional guest experience.
- Lead by example, build team engagement and efficiency, and develop teammates through internal training, ongoing guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Carry out other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Ensure the service center is clean, safe, and presentable according to the Guide to Excellence (GTE).
- Guide and mentor automotive technicians and customer service advisors (CSAs).
- Perform opening and closing duties when the General Manager is absent.
- Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot employee discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
