Crew Chief

Team Car Care • Austin, TX

3d • Onsite

About The Position

The Crew Chief is an important member of the management team, working with the General Manager to deliver excellent customer service, create an exceptional guest experience, guide the crew, keep the service center running smoothly, and support sales growth. The position offers training across different jobs, leadership experience, and opportunities for career advancement.

The Crew Chief helps grow revenue through guest-count growth and performance on measures such as core sales mix, MultiCare, and Core Plus. They coach and develop teammates, support service-center quality and safety, and assist with operational and financial responsibilities. They may perform opening and closing duties when the General Manager is away and help address guest questions and concerns in person, electronically, or by telephone.

The role is based at 2711 B West Anderson Lane, Austin, TX 78757. Compensation is $15.76–$16.76. Candidates must be at least 18 years old and legally authorized to work in the United States without company sponsorship now or in the future.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Comfort working in a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.
• Must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Work with the General Manager to support revenue growth through increased guest count and performance on lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach teammates and deliver excellent customer service to create an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates using the internal training program and provide ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are consistently followed.
• Carry out other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide the team with clear and detailed direction.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors.
• Perform opening and closing duties when the General Manager is away.
• Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings and set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Tools provided at no cost to employees
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot platform with discounts on products and services, including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed