Crew Chief

Team Car Care Dba Jiffy Lube • Austin, TX

7d • $17 - $18 • Onsite

About The Position

The Crew Chief is an important member of the management team, working with the General Manager to provide top-notch customer service, guide the crew, keep the service center running smoothly, and boost sales. The role offers training across different jobs, leadership experience, and opportunities for career advancement. The Crew Chief helps deliver consistent revenue growth, develops teammates, and maintains quality, safety, and operational standards.

Requirements

• One to three years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
• A “Guest First” mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items up to 50 pounds.
• Must be at least 18 years of age.
• Must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Work directly with the General Manager to support revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach the team and deliver excellent customer service to create an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through internal training, ongoing guidance, coaching, and direction.
• Ensure quality control measures and processes are followed consistently.
• Carry out other duties and projects as needed, including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Keep the service center clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Assist the General Manager in building and maintaining an engaged workforce aligned with customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401K plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Tools provided at no cost
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot access to discounts on products and services including travel, electronics, and concerts
• PTO after 180 days
• Spot bonuses through the internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed