Crew Chief

Team Car Care•Austin, TX

5d•Onsite

About The Position

The Crew Chief is an important member of the management team who works with the General Manager to provide excellent customer service, guide the crew, keep the service center running smoothly, and support sales growth. The role offers training across different jobs and opportunities for advancement within the company. The Crew Chief helps lead and develop teammates, maintain quality and safety standards, and support the service center’s financial and operational performance. Responsibilities include guiding daily operations, assisting guests, managing inventory, and performing opening and closing duties when the General Manager is absent.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
At least 18 years of age.
Legally authorized to work in the United States without company sponsorship now or in the future.

Nice To Haves

Professional automotive experience is not required.

Responsibilities

Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service and an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Complete other necessary duties and projects, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Keep the service center clean, safe, and presentable in accordance with the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors.
Perform opening and closing duties when the General Manager is off.
Assist the General Manager in building and maintaining an engaged workforce suited to customer volume and business needs.
Lead daily team huddles and store meetings and set direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and hold others accountable to rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.